Guest User
July 10, 2024
The international flight arrived at the hotel at 11pm. When I entered the room, I found that the water supply in this five-star hotel room was cut off. I couldn't take a shower or brush my teeth. So I called the front desk to find a maintenance person to repair it, but to no avail. The front desk was busy, so I went downstairs to the lobby to inquire about the situation. It turned out that it was the whole hotel that was complaining. Several guests complained at the front desk. So I complained to Ctrip, and I met a very responsible staff member who was busy all the time until the next day to assist in communicating with the hotel and help us defend our rights.
Because the international flight was too tiring, I went back to the room to sleep while waiting not long after complaining. I woke up the next day and found that the water supply was normal. Ctrip staff followed up on the results of the handling. The hotel gave a 20% discount, and Ctrip also gave appropriate cash compensation. Thanks to the responsible Ctrip staff who worked overtime late at night to deal with the problem.
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