Guest User
January 19, 2023
After leaving HOSTALIN and its greedy cash payment receptionist, to the point of wanting to rip me off, I headed to hostal SAN ANTONIO. Since check-in was at 2 p.m., I could only leave my luggage. Not a place to settle down yourself in this type of Hostal. After drinking tea then wandering for more than 2 hours in the freezing streets of Madrid, I showed up at the hostel. Formalities completed and room settled: unpleasant surprise. Although I had requested a double room with a double bed (request confirmed by the reservation site) I found myself in a small room with 2 beds. Furthermore, the room is not only located right next to the reception but also opposite the front door. I went to ask for explanations from the owner of the place who told me that only this room was available and tried to give me an explanation blaming the reservation site. Too bad he told me all this after I checked out. Last night, between the comings and goings of customers and the chill caught in the streets of Madrid, was not peaceful. The next day: sick! Check out at 11 a.m. and only bus to Paris at 8 p.m. When I tried to explain my situation to the owner, she pretended not to understand anything. I understood that I could leave my luggage but not my person. Nothing was offered to me, for example to leave the premises at noon as was specified in my reservation. I was forced to leave the place, feverish and weakened. I'm giving up on my day spent in Madrid in freezing cold.
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