C. de las Veneras, 2, Madrid, Community Of Madrid, 28013, SpainView Hotel Details
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1 night
Soho Boutique Opera Guest Reviews
4.2/5
Very Good
48 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(48)
Positive reviews(39)
Reviews with photos/video(3)
Negative reviews(4)
Olga
Double or Twin Room
Stayed in Mar 2024
Couples
5 review
4.5/5
Great
Posted on Mar 26, 2024
Clean and cozy hotel. Front desk staff are friendly and greet guest, but other staff like domestics don’t. They allowed us 1hour early check-in which is really appreciated coming from a stressful flight. Location is great as it is 2-3mins walk to Sol (city centre) lots of restaurants and shops around. Breakfast buffet selections are little bit lacklustre. We enjoyed the jamon (spanish ham) but apart from that wasn’t special. Could have put the juice/coffee machine out for buffet instead of ordering every-time from the staff.
We asked the staff if it was possible to extend our stay and get a discount but unfortunately, the price went up than to go down.
We would like to use this hotel again in the future if the price is not as expensive as they offered us for our extended stay.
Ricardo Cardozo
Double or Twin Room
Stayed in Dec 2022
Solo travelers
86 review
5.0/5
Outstanding
Posted on Dec 17, 2022
Very nice staff, great location. The room was very clean and comfortable.
Guest User
Double or Twin Room
Stayed in Aug 2023
Family
39 review
5.0/5
Outstanding
Posted on Aug 12, 2023
The hotel is located in the old city. The location is very convenient. You can basically walk to the scenic spots. It is convenient to eat and supermarket nearby. The room is relatively small, but very unique, with a very Spanish balcony. The front desk was very kind and welcoming.
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Guest User
Stayed in Nov 2024
Family
4.0/5
Very Good
Posted on Nov 5, 2024
Excellent hotel in an excellent location, close to all the city has to offer. Staff very friendly and helpful. Rooms clean and reasonably sized not cramped at all. Good selection at breakfast. All in all would stay here again a very enjoyable stay in a good hotel and city.
Guest User
Stayed in Oct 2024
Other
1.0/5
Posted on Oct 30, 2024
Place is a dump. Ripped off for $2K.. Stayed one night out of 5.. No water / No aircon /No TV reception A view of a full Skip bin out of window. Room only big enough for one person We chacked out after one night of a 5 night booking Even the Staff thought it was a rip off fo $400 AUD a night ********** to blame as well.. Soho Boutique and ********** blame each other for no refund. They would have rebooked and doubled their money. Thieves should be sued,,
Jane S
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 6, 2024
Really great location. Lovely hotel. Our room was lovely, great aircon and an excellent shower room. Lovely lalique toiletries. Super breakfast. Best of all were the staff. Super helpful and very friendly. We thoroughly enjoyed our stay.
Response from Property: Dear S6937BAjanes, Thank you very much for your review. We are pleased to know that your experience at our hotel has been memorable and we appreciate your comments about our staff. We would like you to visit us again to meet all your expectations. We look forward to welcoming you back to enjoy our services. Best regards.
vaughnstandley
Stayed in Jun 2024
Solo travelers
1.0/5
Posted on Jun 30, 2024
I had never stayed at this hotel before. I arrived at the check in desk at 8:30 pm on June 29 2024. I was given my key at 9:20 pm. In all my 61 years traveling the world, I've never had to wait so long to be checked into a hotel. The receptionist was helping a family who apparently did not have a reservation, who behaved as if very entitled, and who had many particular room requirements. The single receptionist could have and should have paused 5 minutes to check me in. Thankfully, no others were waiting.
Response from Property: Dear Vaughnstandley, Thank you very much for choosing us. We appreciate every point of view as much as the satisfaction of our customers. We are sorry that on this occasion you did not enjoy a good experience and that you felt disappointed. Our main premise is to meet all the expectations of our customers during their stay. We apologize for this inconveniece during your check-in and we will take this comment into account to improve. We will be happy to wecome you again and offer you a good customer servive in a new opportunity. Our best regards.
Samthetax
Stayed in Jun 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 21, 2024
Excellent hotel, friendly and helpful staff, rooms clean and well appointed, good central location within easy walking distance of the major sites and plenty of taxis to take you to sites that were a little more distant. Good breakfast in the hotel, and excellent restaurants within 2 minutes' walk for a variety of types of meal later in the day.
Response from Property: Dear Samthetax, Thank you very much for choosing us and for your fantastic assessment of our staff. We are delighted that your stay has been so positive and that our location has been so important to have a pleasant experience in our city. We look forward to welcoming you once again and making your next visit a memorable one. Our best regards.
lisatH7834EC
Stayed in Jun 2024
Solo travelers
4.0/5
Very Good
Posted on Jun 18, 2024
Good hotel basic room no mini fridge. Great location to shopping & the plazas Quiet & comfortable bed with a tiny balcony. Coffee machine & big flat tv screen. Cafe Varela just around the corner & you are 5 minutes walk from Plaza Major & Plaza Sol.
Response from Property: Dear lisatH7834EC, Thank you very much for your evaluation of our hotel. We are glad to know that you had a good experience with us. It will be a pleasure to receive you again and meet your expectations once again. Our best regards.
GWLWALES
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 12, 2024
Friendly, helpful staff throughout the hotel. Comfortable, well appointed room with all the amenities you need. ( Including a coffee pod machine! Being British a kettle for making tea would be better) . Breakfast was good with a good selection of items including bacon and scrambled eggs. The hotel is ideal For a short break to visit the tourist sites of Madrid. Most can be walked to but Metro station is nearby for the further ones if required. Several cafes and restaurants for all tastes and budgets are within 100m but the hotel itself is tucked away from any noise and disturbance.
Response from Property: Dear GWLWALES, We appreciate your choice and assessment of our charming hotel. We are glad that you enjoyed our facilities and services. We are waiting for you to welcome you again. Our best regards.
laurie s
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 4, 2024
This was a beautiful, stylish hotel in a fantastic location right on Las Ramblas. we could walk or take public transportation, (which was a half a block away), to everything we wanted to do in Madrid, It had a balcony which I loved. it was very clean and the staff was very friendly and efficient. The included breakfast was substantial and excellent . It was right next-door to a coffee shop, which we frequented for midday snacks or sandwiches.
Response from Property: Dear laurie s, Thank you very much for your review. We are glad to know that your stay at our hotel offered you the perfect location and the facilities you needed. We are waiting for you to enjoy our services again. Our best regards.
Elizabeth H
Stayed in Apr 2024
Solo travelers
5.0/5
Outstanding
Posted on Apr 28, 2024
The hotel was lovely and clean. I had a very nice room with a window A wonderful location in the center of Madrid close to the opera, museums and shopping. The staff was extremely helpful and friendly, in fact I made an error miscalculating my dates and stayed an extra night by accident. When they realized that I should have checked out in the morning they were so kind and called my hotel in Sevilla to let them know I would be a day late. They went above and beyond and made me feel at ease after making a mistake with my travel itinerary Thank you for believing by so kind and understanding
Response from Property: Dear Elizabeth H, Thank you very much for your review. We are pleased to know that your experience at our hotel has been memorable and we appreciate your comments about our staff. We would like you to visit us again to meet all your expectations. We look forward to welcoming you back to enjoy our services. Best regards.
Guest User
Stayed in Sep 2023
Couples
5.0/5
Outstanding
Posted on Sep 30, 2023
We chose this hotel as it was very central to where we wanted to visit. It is very close to all the main sites in Madrid. Also it is very close to the nearest Metro station. We used Calleo but Opera and Grant Via were also close by. Our room was quite large to what we expected and bathroom was satisfactory. The bed was also large and comfortable. The only tiny criticism was that the TV not being a smart TV only allowed for Spanish tv and if we could have logged in to our Disney or Amazon accounts we could have kept up with our shows. Hot drinks were available but no ordinary tea for me and tiny cups.
Response from Property: Dear ducati749r, Thank you very much for your assessment of our comfortable bed and location. That you have the best possible experience in our hotel is very important. We take note of your comment that has not allowed us to meet your expectations 100%. We want you to come back one more time so we can fulfill them. Our best regards.
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 29, 2024
Truely a great hidden gem!! Perfect location. On a few blocks from the HOP ON HOP of bus route. One block from a ton of restaurants.. . 10/10 Staff were the best, they go up and above! Great breakfast , great little bar next door for dinner and drinks.
Response from Property: Dear I9853OJfrankm, Thank you very much for choosing us and for rating our establishment so highly. We hope you visit us again very soon to offer you the best experience in the best place. We are waiting for you in the usual place to receive you once again. Our best regards.
Guest User
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 20, 2024
When we arrived at the hotel the room we were given was a twin rather than a double as we had ordered. We called reception who immediately changed our room. The bathroom was spacious but could have done with some extra cleaning/ maintenance as it was looking a bit tired. The position of the hotel could not have been better - in the heart of the city and within easy walking distance to all the sights. Thank you for a pleasant stay.