Guest User
May 11, 2024
I would not recommend this hotel. The problem is "check in" is by Internet. There was no staff! And no one present to remedy a problem. We had a severe one. We had orginally requested a room overlooking the street. The hotel gave me the garden room ( you had to go outside to get in) and it was on floor zero! There was no heat working;our room was tiny and ill prepared, the stove did not work, no coffee for the coffee maker, no bar for drinks or cokes, or water. In short, an unacceptable accommodation. The Weather was near freezing- in the 30s.) We stayed one miserable night, (had booked 4 days). Complain to the hotel immediately, by telephone because there was no staff there, and after 4 hrs to the Booking.agency. Neither did anything to remedy the problems. After 12 hours of no action, we left. Later, the hotel stated "there would be not a refund for the remaining unused three days." At that, my credit card company /bank came to my aid. Three weeks later, the full cost was returned to my account.