Ayz Juan de Mena - Auto Check-in Property
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1 night
1 room, 2 adults, 0 children
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Ayz Juan de Mena - Auto Check-in Property
C. de Alfonso XI, 11, Retiro, Madrid, Community Of Madrid, 28014, Spain
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Amenities
Wi-Fi in public areasFree
Spanish
No smoking in public areas
Fire extinguisher
CCTV in public areas
Security personnel
Intruder alarm
All amenities
Property Description
With a stay at AYZ Juan de Mena - Auto check-in property, you'll be centrally located in Madrid, within a 10-minute walk of Prado Museum and Gran Via. This guesthouse is 1.5 mi (2.4 km) from El Retiro Park and 1.6 mi (2.5 km) from Puerta del Sol.
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7.1/10
Cleanliness7.0
Amenities7.0
Location7.2
Service7.0
All 74 reviews
Surroundings
Metro: Retiro
(680m)
Metro: Sevilla
(980m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

13
Superior Double Room with Private Bathroom
1 double bed
Non-smoking
Air conditioning
Private bathroom
Towels
Clothes hangers
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11
Quadruple Room With Private Bathroom
2 double beds
Non-smoking
Air conditioning
Private bathroom
Wi-Fi in room
Towels
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5
Classic Double Room, 1 Double Bed, Non Smoking, Private Bathroom
1 double bed
Non-smoking
Air conditioning
Private bathroom
Wi-Fi in room
Towels
Check Availability

11
Superior Double Room, 2 Twin Beds, Private Bathroom
2 single beds
Non-smoking
Air conditioning
Private bathroom
Towels
Clothes hangers
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12
Deluxe Double Room With Private Bathroom
1 double bed
Non-smoking
Air conditioning
Private bathroom
Towels
Clothes hangers
Check Availability

12
Double Room with Shared Bathroom
1 double bed
Non-smoking
Electric fan
Towels
Clothes hangers
Bedding: Blanket or quilt
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Guest Reviews
7.1/10
74 reviews

- Cleanliness7.0
- Amenities7.0
- Location7.2
- Service7.0
Average for similar properties in Madrid

Lucia
February 22, 2023
The best advice I can give is that you do not book at this hotel, no matter how cheap and well located it is. Even less that you book it through the Trip.com service, because the website does not send you all the necessary information and then you will have problems to check-in: I spent an hour and a half trying to contact someone to give me my LOCATOR , which is necessary to check-in; I was lucky and I ran into a local worker who told me, but if not, I would have been there all afternoon without anyone answering emails or calls.
As for the room, it leaves a lot to be desired: a very strong smell of humidity that remains even on clothes, dirty walls, damaged furniture, stains on the sheets... You can also hear a lot from the other guests. I am very unhappy with the service and facilities at this hotel and would not return. It is worth spending 10 or 20 euros more per night.
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Leonardo
May 19, 2025

Puntos a tener en cuenta en tu estancia!.
La llegada fue muy bien, tienes que entrar al hotel a la hora del CheckIn si llegas antes de la hora no se te activa el botón de acceso y se te envía un mensaje que debes esperar hasta las 15:00.
La habitación correcta por la relación precio valor, todo bien acomodado, las camas hechas, el baño limpio, la habitación le faltaba un poco mas de limpieza del suelo, pero nada que destacar negativo, solo es una sugerencia.
Son muy estrictos con el CheckIn y el CheckOut, cuando te marches, lee muy bien el mail de salida y está seguro que has presionado el botón de salida antes de las 12:00 porque si no te enviarán un mail con un recargo de 15€, yo lo pude solventar ya que les escribí de inmediato por el chat y les dije que certificaran mi salida por las cámaras y no hubo problema, pero has de ser rápido.
El Chatflow que es la única forma que funciona la atención es muy profesional, otro punto a tener en cuenta siempre ten tu móvil con batería y no borres el mail de indicaciones para que puedas acceder al hotel y a tu habitación.
Es un buen hotel para estancias cortas, cumple con todo para mi forma de valorarlo.
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Andrea
May 16, 2025

Tiene demasiado olor a cigarro y faltan cobijas para el frío
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jaime
May 16, 2025

Todo muy bien
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Avelina
May 5, 2025

Mandar las fotos más certeras. Confunden a los huéspedes aunque está bien
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Jairo
May 1, 2025

Buena ubicación, lee muy bien las indicaciones
Escogimos este hospedaje por la ubicación y el precio
La ubicación es muy buena, justo a una cuadra del Parque del Retiro y a unos pasos del Museo del Prado
A pesar de las instrucciones es un poco confuso dar con el lugar, es una puerta muy pequeña la cual abres a través de una ventana de internet, y ya dentro requieres otros dos accesos con este método
No tienen lugar para resguardar las maletas, lo que lo hace muy poco práctico, el check in es muy tarde (3pm)
Y el check out es a la 11am, si no lo haces así, te penalizan con un cobro extra
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Dayra
April 29, 2025

No se hospeden, no hay apoyo para huespedes si se
Fue la peor experiencia de hotel. Dado el apagón ( y no tener internet) no se podía abrir la puerta del cuarto, y nadie del hotel se apareció a apoyar a los huespedes o resolverles los problemas. Estuvimos afuera de la habitación 9 horas y nadie del hotel tuvo la molestia de presentarse en el lugar. Gracias a una chica de limpieza llamada shirley pudimos entrar al lobby más no al cuarto, pues ella estaba esperando dentro a alguien para poder limpiar unas habitaciones dado que tampoco podía enteae
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Miguel
April 22, 2025

Solo es complicado al principio entender cómo entrar
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Miriam
April 15, 2025

Ubicación inmejorable
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Services & Amenities
Most popular business facilities
Wi-Fi in public areas
Free
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Languages spoken
Spanish
Public areas
No smoking in public areas
Safety & security
Fire extinguisher
CCTV in public areas
Security personnel
Intruder alarm
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Self check-in: Contact the property for the access code
The property will provide check-in details after booking
Child policies
Children are not permitted to stay at this property
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of €200.00 (approx. £173.54) is charged.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Property Description
- Number of Rooms: 6
Phone:+34-910-607369
With a stay at AYZ Juan de Mena - Auto check-in property, you'll be centrally located in Madrid, within a 10-minute walk of Prado Museum and Gran Via. This guesthouse is 1.5 mi (2.4 km) from El Retiro Park and 1.6 mi (2.5 km) from Puerta del Sol.
Make yourself at home in one of the 6 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks, and housekeeping is provided on request.
Make yourself at home in one of the 6 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks, and housekeeping is provided on request.
Frequently Asked Questions
What is the cancellation policy for Ayz Juan de Mena - Auto Check-in Property?
The cancellation policy for Ayz Juan de Mena - Auto Check-in Property varies depending on the type of room and booking conditions.What is the cancellation policy for Ayz Juan de Mena - Auto Check-in Property?
What are the check-in and check-out times at Ayz Juan de Mena - Auto Check-in Property?
Standard check-in time at Ayz Juan de Mena - Auto Check-in Property is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Ayz Juan de Mena - Auto Check-in Property?
Can I bring my pet inside the Ayz Juan de Mena - Auto Check-in Property?
As much as we love pets, unfortunately, we are unable to accommodate them in Ayz Juan de Mena - Auto Check-in Property.Can I bring my pet inside the Ayz Juan de Mena - Auto Check-in Property?
How far is the Ayz Juan de Mena - Auto Check-in Property from the closest airport?
The closest airport is Madrid Barajas Airport, and it is about 15 mins from hotel by car (14.8 km).How far is the Ayz Juan de Mena - Auto Check-in Property from the closest airport?
About This Property
Nearest Airport | Adolfo Suárez Madrid-Barajas Airport |
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Distance to Airport | 17.97KM |
Nearest Train Station | Recoletos |
Distance to Train Station | 0.85KM |
Nearest Subway Station | Retiro |
Distance to Subway Station | 0.68KM |
Average Price From | GBP120 |
Hotel Star Rating | 2 |