Hotel Palacio Del Retiro, Autograph Collection

Friendly welcome and efficient check in. Hotel’s lobby and bar area make good first impression Location perfect for visiting the big 3 galleries and convenient for eating out in the Salamanca district. Staff uniformly friendly, helpful and professional. Room less impressive, which prevented an “excellent” rating. Dull, cheap furniture and bathroom in need of refurb: seals on shower tray needed replacing and sink plug malfunctioning. Very good breakfast in charming dining room.

I cannot say enough good things about this hotel! First things first, by all standard metrics, the hotel excels: Excellent location, beautiful building and rooms, excellent facilities, great food quality and selection. What I absolutely must call out however is the staff who were EXCEPTIONAL. For context, we were due to depart on the day of the country-wide blackout across all of Spain. They did everything that they could to keep us comfortable, and above all, safe. They accommodated us staying an extra night in our room after our flight was cancelled, and they pulled out all the stops to serve guests lunch and dinner despite no electricity. They kept spirits high and communicated well with the guests despite being equally as affected as us, and no doubt feeling stressed about the situation themselves. I must call out Guillermo and Marcos at the desk, and Marimar and Gaspar in the restaurant for their exceptional service and caring for us so well too - a special muchas gracias to you. The Palacio de Retiro has new customers for life now. Our heartfelt thanks to everyone there, and we will see you next time!

Beautiful mansion B&B property. Our standard room was large with a balcony, and with large bathroom. Outstanding breakfast service, and a cozy bar lounge for a night cap. Excellent business district location. Priced appropriately. Unreservedly recommend.

Great hotel, great service.