Larry856
May 16, 2025
The experience of staying in a B&B in Madrid is really not good. The main problem is the service. I booked two nights, and the flight was more than ten hours. I arrived at the door at more than ten in the morning, but I didn’t receive the check-in password and other information until the afternoon. It is said that you must wait until the check-in time of three in the afternoon to send an email. But I saw with my own eyes that the second group of new guests with luggage could check in early. When I contacted directly, they said that because they did not book on the hotel platform, they could not provide the best price and service. I felt very offended.
Thanks to the customer service staff of Ctrip’s overseas department, who actively communicated and coordinated throughout the process, and gave compensation. Although I still waited for several hours and checked in at the time they specified, Ctrip was okay. It is recommended that Ctrip change its overseas suppliers in Spain.
Finally, based on my many stays, I do not recommend B&Bs in Madrid.
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