Numa Madrid Luna

Staying at numa Luna Madrid was an absolute delight! The location couldn’t be more perfect — just a short walk to Gran Vía, close to shops, restaurants, and all the sights. The check-in process was super smooth and fully digital, which made everything stress-free and modern. The room was stylish, clean, and thoughtfully designed. I loved the cozy atmosphere, great natural light, and comfortable bed. Everything was spotless, and the little touches — like free coffee, water, and local tips in the room — really made it feel welcoming. The staff (even though most interactions are virtual) were incredibly responsive and helpful through the app and messaging. I felt well taken care of the entire stay. If you’re looking for a boutique experience with the convenience of technology and the charm of central Madrid, numa Luna is a fantastic choice. I’d definitely stay here again!

This is a reasnably priced and comfortable place to stay in the Malasaña district. It is very close to the Tribunal tube station. The rooms have little but functional kitchens, which is a real help if you are travelling alone or want to save a bit of money by preparing your own food. The bathroom works very well and the cleaning is generally very good. There is no lift in the building and all rooms are on the first floor, so it is not wheelchair accessible. I have stayed in Luna more than once, because I like the location. On two occasions there have been serious problems with Room 3, which is a more expensive room with a balcony. The room has a very bad smell, this was apparent on my first visit (a member of my group stayed there and needed to change room) and on my latest visit there had been an attempt to cover the smell using chemicals, which caused my to have an exacerbation of asthma. The smell is like a rotten bin. None of the other rooms are affected by the bin smell and the management were responsive and changed the rom without issue. However, when I asked them on the second occasion if anyone had every complained about the smell in Room 3, I was told that they had not, which was untrue. The location is very good and, apart from Room 3, you will enjoy your stay. The less expensive roomss without balconies are quieter as they face the internal patio of the building where the other residents hang their washing.

When I arrived in Madrid, I discovered that my reservation had been canceled. If you don't check in within the first 24 hours, they cancel your booking and keep your money. I was left stranded on the streets of Madrid in the middle of the night. They didn't offer to get me another room or resolve the situation. Their customer service was incredibly disrespectful. I tried several times to get my money back, but they kept telling me there was nothing they could do. I paid for 8 nights and received nothing in return. In the end, after multiple difficult attempts, they agreed to refund my stay. However, by then, I had already decided to leave Madrid. They ruined my summer holiday. Stay away from this hotel.