Hilton Madison Monona Terrace

Good nearly capital and food

The Hilton made my boyfriends and I anniversary so special! They gave us a beautiful room upgrade and sent up champagne to the room! It’s right in the middle of downtown so it’s definitely a great location to stay at! Thank you to Maria from the front desk that gave us a great check in!

I have some mixed feelings about this hotel. I always stay at a Hilton property. I found this one a bit disappointing for some reason since I will get into first off let me say this hotel is in an excellent location on Monona Lake the hotel even has a walkway with access to the lake And the community center.! The views from this hotel are absolutely beautiful! Let me add that they are not the only hotel down here on the lake you have options. They do have a restaurant on site with a very limited menu. The food was good not excellent. The staff is nice but not overly friendly like I’m used to at a Hilton. I asked them if I could use their helium tank to blow up a few balloons for a graduation party. Front staff casually stated she had no idea. So I continued to look at her until she said I will ask a manager and let you know. I then made sure she had my cell phone number. She never got back to me. There is no complementary coffee and tea here at this hotel you have to pay for it even just black coffee, which is also unusual for Hilton. There is no washer and dryer to use if you need to wash something. Again unusual for Hilton. this hotel also does not seem as clean as a typical Hilton. It’s filthy around the toilet in my bathroom when they came to freshen the room after two days no one bothered to vacuum I think this hotel is a little too comfortable with the fact that they are in a good location and by good I actually mean excellent they are close to the capital everything is within walking distance plenty of restaurants and coffee and you’re literally a block from the farmers market. They do it Saturday around the capital. But again, as I stated, there are several very nice hotels right here as well so you are certainly not limited to Hilton.Definitely not the caliber that I am used to from Hilton.

Awful experience. Nobody told me parking was $25! Checked in at 3pm, got a room number, but when I came back late at night they had given my room to someone else and switched me to a worse room at the last minute. Terrible water pressure. No soap.