Macomb County Hotels with Airport pickup service

Newly renovated, the style is small, fresh, not oppressive, very clean, the front desk brother's nail art is more than my dazzling. The breakfast is richer than the same series of hotels. The bedding is cleaner than the standard standard room.

1.  I appreciated the overall cleanliness, and the place was quiet.  The toilets seemed to have a ”medical grade” flush, and this was appreciated.  I also appreciated a bathroom fan. 2.  Ruth (clerk originally from the UK) was OUTSTANDING.  I hope they keep her on.  I've seldom met a person so helpful and friendly. 3.  I could smell cigarette smoke in the hall and a little bit in my room one night.  I didn't call the desk, because I'm not sure what they could have done.  I run into this almost every time I stay in a hotel, because people are *****s.  I wish there was a technology that could pinpoint these people, and I wish they could be evicted.  I've had more than my share of sleepless nights due to my sensitivity to odors like this.  The elevator smelled heavily of pot one time.  Again, people are just selfish. 4.  I was on the 3rd floor, and the shower water pressure was bad.  The water was warm at best.  Maybe engineering could take a look at this (I e-mailed the hotel about this). 5.  I only asked my room to be made up once, and I never got new bath towels.  I made do with the hand towels and asked for a bath towel the next day (because my room wasn't made up).  I guess they refresh rooms only upon request, which makes sense and saves money.  I have no problem with that, but one ends up having to request toilet paper and towels. 6.  The grounds look a little shabby with huge ****s growing. 7.  I didn't watch a lot of TV, but when I did, the DirecTV kept cutting out.  This was disappointing.  I e-mailed them and recommended they look at this. 8.  The AC got good and cold, and I appreciate that.  However, it seemed to never want to turn off unless I raised the temperature quite high. 9.  I had a disconcerting issue with the door one day.  I had left the room for a quick trip to my car and heard the door close behind me.  I came back up to see the door ajar, and it turns out it hadn't closed fully due to an issue with the latch striker plate becoming unscrewed.  Fortunately, my valuables were untouched.  I called Ruth, and she had it fixed immediately.  I'm now wondering how long it wasn't working properly. 10. Outdoor trash cans were overflowing. 11. The location is good with many food and shopping options within 3 minutes.

The hotel okay the carpet where my room was located did not lay flat needed to be tightened. I almost tripped on it a couple times while walking to my room. There was no coffee for the coffee maker For next morning so I tried to call the front desk but the phone in the room did not work. The man at the desk was aware of the phone not working and stated he would get coffee for me which never happened. Saturday evening you could smell cannabis in the hall which was a non smoking hotel. Sunday morning during check out I went to the front desk to tell them the toilet was not working and to get a cart to load my car, I did not find anyone at the desk or at the cafe. When I went back into the room after loading my car to check make sure I didn’t leave anything the bathroom floor was flooded but I could not call the desk since my phone wasn’t working and no one was around in the halls. This hotel needs employees that can be around to help it’s guests! Also phones in the room are mandatory! For the amount I paid for two nights I could have stayed somewhere better and at least had coffee! I won’t be staying at a Marriott any time soon!

PROS: Location. The hotel is in a quiet residential area close to restaurants and shopping Exterior: charming for a chain hotel. Nice courtyard Room size: spacious 1 and 2 bedroom suites. Adequately equipped kitchens Beds: comfortable, though a little soft Breakfast: good choice of hot and cold foods. Crispy bacon! Public areas: cozy and welcoming CONS: Upkeep and maintenance: Bathrooms in particularly bad shape. Peeling cracked paint on walls. Bathtubs with no slip base not scrubbed properly resulting in gray residue on the base. Lack of attention to details: First room we stayed in did not have any working phones. Staff seemed indifferent to this security issue. Reported the problem twice. Apparently maintenance staff was not available to on the weekend. Finally offered us a different room upon my mentioning that I would chat with the manager on Monday. New room had lamp shade in living area dangling by one hook. This is not something housekeeping could have missed. It's just lack of caring. Bedding, though clean, had visible staining on the sheets. These sheets should have been replaced. Not up to Staybridge standards based on other Staybridge locations we've stayed at.

Tonight is my third night at the hotel. I know they only do a courtesy type cleaning after four nights however, I travel at the Hilton frequently, and usually after two nights the food that I may order to the room needs to be discarded as well as the towels need freshening and coffee needs to be replenished. I called this morning to ask if they could do those things as well as they should make the bed. And then went by the front desk and made sure that my request was going to be carried out and they assured me it would. I apologize for coming by the desk and calling, but explained that in the last two visits in the last three weeks at Hilton That the housekeeping service had not performed their duties. With that being said, they smiled and said oh no, those are other properties we will do a good job. And I had to explain that as a friend as one company because I travel all over the US and I only wanted to have the room serviced and that’s what I was looking for no matter who owned the hotel. So after another long day, I came into the room, and everything was done except the bed being made. This would not normally be a big issue accepted the sheets do not fit the bed very well and they come off the corners every night. So, after two nights, I felt it would be great to have them make the bed so that I didn’t have to make the bed again tonight. So I had to make the bed again tonight and tomorrow will be my last night here. I’m not sure if they will come to make the bed so that when I come home after a long day that the bed will be made. It would be nice but you just can’t expect good service anymore these days I think. Like I said, I’m a diamond member with millions of points and still yet the service is not very good. Very disappointing in this hotel. It’s my first stay here and I have been coming to Michigan twice a year for 10 years. So I may try another Hilton brand for my next trip.

Food was great. Love the coffee!!! It's our home away from home while visiting family. My grandkids loved the pool!! This was our second stay in 2 months. Very clean ...beds are comfortable. We will be back again and again

I was extremely disappointed with our stay. The hotel was dirty - from the entrance, to the lobby, hall and the room. The halls were filled with litter on the floors. Our room had not been vacuumed - trash in every corner. The fridge was dirty, the vent in the bathroom was covered in dust. The wash clothes looked like they were cleaning rags (very dingy). Lots of people walking the halls and going to the rooms with the cleaning person . I believe, they only change sheets as the place is really dirty. We couldn't get the urine smell out of our room despite odor killing disinfectant and room fresheners. Breakfast - they don't have the pints of milk as seen in the images, there is a pitcher of milk that stays in the small fridge it was there all night until the next day for use. No pastries. They said we had to wait for the guy that was on call to come in before we could get a plunger for the toilet. 2 hrs later, my husband went down and there were two of them behind the counter. an employee kept his truck parked at the entrance each night and the alarm went off every few minutes. Most of the staff was very unfriendly and appeared and sounded annoyed that you were there. There were 2 that spoke pleasantries out of the 7 that we encountered. I will never stay here again and don't recommend it.

My family of 8 visited this hotel as part of a hockey tournament. As a family of 8 we need the MAX amount of room we can get in a room and reserved a 2 bed ”suite” as their website called it. Their website clearly says that this room as a ”separate seating area” with a pull out couch. Like 99% of hotels that advertise this, this usually means there's a separate room. All there was, was a couch on the far side of one of the beds. There were no pictures of this room on their website either, its blank. Appears they really do try and mislead you. We like the separate room so our younger kids can go to bed early and the older ones stay up a bit later, very hard to achieve in a room of this style. The house keeping staff were also very rude. The Saturday morning of our visit, before we left (8am) we asked that our room be cleaned in the morning. We returned at 1pm, room not cleaned. We started preparing lunch when there was a knock on the door with the staff wanting to clean. We told them we were having lunch and they persisted, indicating they wanted to go home and they had to do our room....uncomfortable! On our last day, we asked for a late check out so our 6 kids could use the pool and it was no issue. 30 minute prior to our departure, there was another knock on the door - housekeeping - they were rude, telling us we should not be there and they needed to clean the room. We told them we had a late checkout and it was a Sunday night, there was no way that they were going to be busy with check in's that night anyways, they stormed off. The pool was nice and warm, but never had towels. We went down on Sunday at opening and there were no towels, one would assume you would do the laundry over night and when you open the pool in the morning it would be fully stocked. The breakfast was good and the hotel was in good shape.

It was a nice pleasant stay nice staff location and was quiet

I want to give this place 5 stars because the building seems brand new and has a lot of potential. There are a lot of problems with this hotel. It seems like that housekeeping is non-existent throughout the hotel. There are crumbs, grass clippings and food debris everywhere. In the dining area, lobby, stair wells and hallway during my 3 day stay. The gym had no towels and no sanitizing wipes to clean the equipment. I called down to the front desk for sanitizing wipes and towels and the agent said “I’ll bring you towels.” The business center had non-working computers. The breakfast was out of everything at 830-900 every single day. I was here on the weekend. The lady working the kitchen was disorganized. The food stations were not cleaned, nothing was being filled, and the garbage had no liners so everyone was throwing trash in a box with no liner in the bin. I can understand one day but this was every single day. They need to hire her more help. I have never experienced this at any HOMEWOOD suites. Ok, the positives. My room during check in was very clean, it was quiet, comfortable, and the gym is very nice. The gym is very big and has everything you need for a full work-out. Free weights, elliptical, bikes, treadmills, medicine balls and a pulley station. I hope management fixes everything because this place has a lot of potential.