Grand Emperor Hotel

Grand Emperor Hotel Reviews

Grand Emperor Hotel

288 Avenida Comercial De Macau, Macau Peninsula, Macau, ChinaView Hotel Details
Grand Emperor Hotel
Grand Emperor HotelGrand Emperor HotelGrand Emperor Hotel
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Grand Emperor Hotel Guest Reviews

4.6/5
Great
4767 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(4767)
Positive reviews(4664)
Reviews with photos/video(1042)
Easy to get around(400)
Convenient for shopping(370)
Large rooms(255)
Friendly front desk staff(129)
Tasty food(67)
Located downtown(66)
Has rooms for families(52)
Luxurious(38)
Negative reviews(103)
Poh Kuan
Executive Studio Room
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 31, 2024
Wish the sofa is 2-seaters instead of single seater. This would be more cosy for couple. Table lamp not working. Lamp near window not working.
Response from Property: Dear Poh Kuan, thank you very much for taking the time to leave us a review following your recent stay here at Grand Emperor Hotel. Your observations regarding the furnishing have been well received and shared with our maintenance management team. Once again thank you for your feedback and we look forward to welcoming you back in the near future. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
dwaraseth
Superior Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
This hotel has very good service. They upgraded our room to a family type without charging. The location is accessible to many places. It's easy to travel around Macau. It's close to bus stops and shopping areas.
Response from Property: Dear Daranee, thank you for taking the time to review our hotel following your recent stay with us. Your words describing our location, and our services are greatly received and we hope that your next visit will be as pleasant as the previous one. Best Regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Rhoda Camba
Family Room
Stayed in Oct 2024
Family
2 review
4.5/5
Great
Posted on Jan 17, 2025
Nice hotel but too sad via bus they don’t have for free bus only ferry have.hopefully they have
Response from Property: Dear Ms. Rhoda Camba, thank you for taking the time to review our hotel following your recent stay with us. We thank you for your feedback and hope we will have the opportunity to welcome you again in the near future. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Xoxo1425
Family Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Jan 16, 2025
Very convenient and affordable:)
Response from Property: 尊敬的賓客您好，感謝您抽空留下點評！真誠期待您的再次光臨！------英皇娛樂酒店客户服務部
Anonymous User
Superior Double Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Happiest
Response from Property: Greetings from Grand Emperor Hotel! Thank you for your feedback and we look forward to welcoming you back again in the near future. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Guest User
Superior Double Room
Stayed in Jun 2024
Couples
2 review
4.0/5
Very Good
Posted on Jul 11, 2024
The hotel is well-known and has a good reputation, but the interior of the rooms needs remodeling to a newer version. The door latch is somewhat broken, which indicates a need for maintenance. While the environment is generally quiet, there is a lingering smoking smell even in the non-smoking areas. Overall, I believe the pricing is too high for the current condition of the rooms.
Response from Property: Greetings from Grand Emperor Hotel! Thank you for taking the time to tell us about your experience. I appreciate your comments about the broken door latch, my sincerest apologies for the inconvenience it may have caused you and your concerns have been shared with the relevant department managers who will follow up on this internally. I sincerely hope that we may welcome you back in the future and to resolve your concerns. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Guest User
Family Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 31, 2024
Value for money. Well-located hotel with great service.  We  enjoyed the scenic walk to Senado square and Ruins of St. Paul and back to hotel.  Got a family room with a view of iconic Lisboa hotel in a non-smoking floor.  Will recommend hotel to friends.
Response from Property: Greetings from Grand Emperor Hotel! We pride ourselves on comfort and convenience and it gives me pleasure to know that you enjoyed the convenience of our location. Thank you for your feedback and hope we will have the opportunity to welcome you again in the near future. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Guest User
Executive Room
Stayed in Nov 2024
Couples
6 review
2.2/5
Posted on Dec 26, 2024
No more free shuttle bus services from various point like airport, borders. Either take taxi or use Lisboa hotel bus and walk 10mins with your luggage. Hotel room conditions is deteriorating. Breakfast at 9th floor after discount is 95 MOP for room guest. Food selection is not like before.
Response from Property: Greetings from Grand Emperor Hotel! Thank you for sharing your recent experience. In a way to improve our room condition and breakfast, I would like to kindly request if you can share further details about your stay with us by emailing. Once again thank for your feedback. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Yolo New
Family Room
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jul 10, 2024
Good location. Easy access to major tourist spot. Circle K operate 24hours right opposite
Response from Property: Dear Yolo New, thank you for taking the time to share your comments. Your feedback is greatly appreciated and we look forward to welcoming you back again in not too distant future. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Guest User
Family Room
Stayed in Nov 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jan 6, 2025
The location is superb. It's a walking distance from Senado square. You can walk around the city easily. It's located right next to New Yaohan Department store.
Response from Property: Greetings from Grand Emperor Hotel! We pride ourselves on comfort and convenience and it gives me pleasure to know that you enjoyed the convenience of our location. Thank you for your feedback and hope we will have the opportunity to welcome you again in the near future. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Anonymous User
Family Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 19, 2024
The front line staff all are very helpful , especially thank you to Tom Lu for the great service. This hotel provide free shuttle bus service to Zhuhai. Walk to tourism spot like St Paul Church about 10mins . Nearby a lot eateries places like the famous Margaret egg tart. Can take free shuttle bus to Lisboa Hotel and walk to Grand Emperors Hotel. This hotel room is huge and bed and pillow is comfy . Will definitely come back again .
Response from Property: Greetings from Grand Emperor Hotel! Thank you so much for your generous review and for staying with us. I am very pleased to read that you were impressed by the service demonstrated by our ambassadors, especially Tom. Please be assured your comments have been shared with him and their entire team. Your feedback is greatly appreciated and we look forward to welcoming you back with our undivided attention. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Guest User
Family Room
Stayed in Nov 2024
Family
11 review
4.2/5
Very Good
Posted on Dec 20, 2024
very convenient location, large room, decent cleanliness, breakfast option is not much but quality is good.
Response from Property: Greetings from Grand Emperor Hotel! Thank you for taking the time to review your recent stay with us, we hope to welcome you back to the Grand Emperor Hotel in the near future. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Olgaderamos
Family Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Family room was spacious enough and very clean. Service friendly and timely. Only thing is that the breakfast selection had very limited western food options, the dishes were mostly Chinese. We enjoyed our stay.
Response from Property: Greetings from Grand Emperor Hotel! I am delighted to read that you enjoied your stay at the Grand Emperor Hotel. Your observations regarding the breakfast options have been well received and shared with our F & B team. We appreciate your wonderful feedback and we look forward to welcoming you back again in not too distant future. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Wilson
Family Room
Stayed in Nov 2024
Family
5 review
4.7/5
Amazing
Posted on Dec 23, 2024
The hotel is well maintained and clean, the staffs are helpful and friendly, helps to book my taxi, and situated in the very strategic location. Will book again when come back!
Response from Property: Dear Mr. Wilsom, we very much appreciate your comments regarding your stay at the Grand Emperor Hotel. Your feedback is greatly appreciated and we hope that your next visit will be as pleasant as the previous one. Best regards, Guest Service - Robert Xiao, Grand Emperor Hotel
Abby3233
Superior Double Room
Stayed in May 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Good as always and with free upgrade. And free snacks and drinks inside .
Response from Property: Dear Abby, thank you so much for your generous review and for staying with us at Grand Emperor Hotel. We hope that your next visit will be as pleasant as the previous one.Best Regards, Guest Service - Robert Xiao, Grand Emperor Hotel