Casa Real Hotel

Casa Real Hotel Reviews

Casa Real Hotel

No.1118 Avenida Do. Dr. Rodrigo Rodrigues, Macau Peninsula, Macau, ChinaView Hotel Details
Casa Real Hotel
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Casa Real Hotel Guest Reviews

4.3/5
Very Good
2771 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(2771)
Positive reviews(2630)
Reviews with photos/video(461)
Great value for money(138)
Easy to get around(107)
Large rooms(89)
Average sound insulation(43)
Friendly front desk staff(41)
Stayed multiple times(27)
Great swimming pool(23)
Tasty food(18)
Negative reviews(139)
Explorhears Travel and Tours
Elite Triple Room
Stayed in Jan 2025
Family
8 review
4.5/5
Great
Posted on Mar 2, 2025
We were happy with our stay in Casa Real. The staff were accommodating and they exert effort to help us with the directions within Macau. The rokm is clean and tidy and the beddings are fresh. We generally loved our stay
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Anonymous User
Elite Double Room
Stayed in Jan 2025
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Nice hotel , affordable lang sya at malinis ... Dadalhin ko din kids ko in the future
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Kmmmy
Elite Twin Room
Stayed in Sep 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Upon entering this hotel,you can feel the exhilarating vibes, and wonderful services!! Hotel accommodation in Macau is very expensive at sometime and I have learned this place so much worth it!i have enjoyed a lot and all is well during my stay here.. The room is big,clean and very relaxing…. The swimming pool is so nice, stress reliever!! The staff are very approachable and kind. The food is so delicious!! Thanks Casa Real….
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Alfred
Premier Deluxe Room
Stayed in Dec 2024
Travel with friends
5 review
4.5/5
Great
Posted on Jan 31, 2025
Average good
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Boonyarak
Elite Room
Stayed in Jun 2024
Family
3 review
2.0/5
Posted on Sep 10, 2024
1. We booked a non-smoking room but the staff gave us a smoking room without informing us, which smelled really bad. But we let it go because we checked in very late at night and wanted to sleep immediately. 2. We found many flying insects in the room, so we checked and found hundreds of pupae on the carpet under the bed. 3. The next day, we contacted the staff to change rooms, but they said the rooms were full and told us to wait until afternoon, and they were not enthusiastic at all. 4. The room we changed to was a non-smoking room, but it was downgraded to a room with no view at all, only the building wall. 5. I recommend that those who are going to stay there find another place.
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. We regret that you encountered an unpleasant situation during your stay, which affected your stay experience. We sincerely apologize for this. In order to avoid the occurrence of similar incidents, we will immediately follow up on the issues you have reported. If it is convenient for you, please provide specific details of the incident so that we can strive to improve service standards and service efficiency. We are willing and patient to listen to your voice, and respond to each guest's suggestions with a sincere and serious attitude. Sincerely look forward to your visit again.
Gogo1123
Elite Twin Room
Stayed in Dec 2024
Travel with friends
12 review
3.0/5
Posted on Mar 18, 2025
Just ok  May be it  can be better if they  can help me better  But I like the location over there
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Vivek Thanghavel
Elite Room
Stayed in Nov 2024
Travel with friends
1 review
2.7/5
Posted on Jan 16, 2025
Not a bad one. Clean rooms but room service lacks quality. Travel desk is excellent and of great help.
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Guest User
Elite Room
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on Jul 4, 2024
Our check-in with the help of staff 趙嘉敏, just 5mins to get our room and I need to thanks so much for Joel who very care of us. When we check-in he noticed that we had a lugguage with us and told us that just leave it at a distance that can be looked after While check-out he is very patient to listen my comment that the chair in our room one of the leg is not fixed well and he will reflect to the management. Last but not the least that thanks for Ms. Jessy who toke my IDD call for my special request as we are coming from Hong Kong as because we just made booking less than 12hrs before check-in. She really made remarks to my needs and why I know it's her who pick up my call and well prepared a room before our arrival as when we check-out, by a few chit chat and knows that it's her who received my calls and pay attention to our needs.
6/8
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Guest User
Elite Double Room
Stayed in Nov 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 13, 2025
This room provides a comfortable and functional stay for solo travelers. While space is somewhat limited, the room is well-equipped with a working desk and a television offering a variety of channels. A standout feature was the bathtub, perfect for relaxing after a day of exploring Macau. The location is also very convenient, with easy access to nearby dining options, a train station, and a bus stop, making travel around the area simple and efficient. Overall, a good choice for solo travelers seeking a convenient and comfortable base for their Macau trip.
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Dilys
Elite Double Room
Stayed in May 2024
Couples
37 review
3.7/5
Posted on Jun 17, 2024
A bit old hotel, all facilities in room are very old style. Far to the city area, not much restaurants nearby.
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Guest User
Elite Double Room
Stayed in Dec 2024
Family
7 review
3.5/5
Posted on Jan 19, 2025
The swimming pool need to pay $50 for the swimming hat but the hotel location was good
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Saidu
Elite Double Room
Stayed in Oct 2024
Business travelers
40 review
4.5/5
Great
Posted on Dec 2, 2024
Was nice staying in the hotel and relatively cheap. The service was decent and quick. Although the initial deposit amount is a bit higher. Also the hotel has easy access to local restaurants and transportation.
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Karen Seah
Elite Twin Room
Stayed in Apr 2024
Family
9 review
3.0/5
Posted on May 27, 2024
The hotel is a standard nothing compared to the luxurious of the Studio City hotel. It does not have any free shuttle too and its casino dun even have any jackpot machine. Not recommended.
Response from Property: Dear, Thank you very much for sharing your stay experience with us. We are regretted to learn that this stay did not meet your expectations . We have reflected your experience to the according department. We will make improvements and strive to do better. I hope that we can serve you again in the near future, and please be assured that we are doing everything we can to ensure your next stay will be a perfect one.
Angus
Premier Deluxe Double Room
Stayed in May 2024
Business travelers
18 review
4.0/5
Very Good
Posted on Jun 27, 2024
The hotel is large and clean but it is a bit old and a bit traditional.
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Chung Ning
Elite Double Room
Stayed in Apr 2024
Couples
11 review
4.2/5
Very Good
Posted on May 18, 2024
Very close to the outer ferry terminal, like 10-15 minutes walk. Quite a lot of bus routes to choose as well, pretty convenient location for traveler. Hotel has smoking and nonsmoking rooms. I chose smoking room (cause I do smoke), expecting the room might smells pretty bad but it was fine. I do recommend this hotel if you're a smoker and a traveler that not looking for a nice view from hotel but just convenient location.
Response from Property: Dear, Thank you for taking the time to share your comments with us following your recent stay at Casa Real Hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon.