Arena Beach Hotel

I really liked the hotel, the staff helped with excursions to the resorts, the breakfast was very varied. In the evening, there was a very cool entertainment program on the territory

Very nice, sea view room.

Let’s talk about the advantages first. I stayed in two room types. I stayed in one with a balcony for four days. On the last day, there were not enough rooms, so I booked a room without a balcony. Overall, no matter which room type, the hygiene of the room is very good, the facilities are generally new, the surrounding environment should be considered the best in Maafushi Island, and it is the most convenient place. In terms of service, the staff will smile and say hello to everyone they see, and they are generally very enthusiastic. Of course, if there is service, it is best to leave a tip. But looking back at the shortcomings, there are also many incredible problems. first, First, because checking in at the hotel requires getting to Maafushi Island, and getting to the island requires a boat, you need to book it with the hotel in advance, so you need to exchange emails before traveling. But the hotel couldn't find the order from Ctrip for some unknown reason, so it sent several letters back and forth before finally finding the order. However, the hotel is very slow to reply, seemingly only once a day, so it takes several days to communicate for a simple matter because the order cannot be found, which is actually a waste of time. The second point is that the person who replies to the letter is probably the front desk. If I often reply the next day or a few days, the hotel will have someone else reply to the letter. Then the hotel will not know what we were talking about, and there will often be unexpected situations. For example, we exchanged several letters before departure, including communication about the boat schedule. However, when I actually stayed in Male for two days and was about to take a boat from Male to Maafushi, I sent another letter to confirm the day before. When we met at the meeting place the next day, the person who responded seemed to have no idea which group of guests I was from. In fact, the person who responded to these messages would have known it by looking at the previous text of the email exchange. Then I ended up asking the hotel staff at the airport help center where I could find this hotel. The third point is that maybe my balcony room was arranged on the seventh floor for the first four days. It may be because the water pressure was insufficient. There were often situations where the water supply was not supplied. The water for bathing was very small or even non-existent, or the toilet could not be flushed. No water situation. Then when I checked in, the thing that plugged in the power card was broken, and I had to go to the front desk to wait for the technician to repair it. After that, the TV couldn't be turned on. It seemed that the wiring in the back line was broken, and I had to let the technician handle it. I was so embarrassed that I wanted to think about whether I should tip or not. However, this problem occurred as soon as I checked in. In theory, this kind of thing should not be confirmed before giving me the room card, right? Fourth point, there was even a power outage during my stay. Although I don’t know whose fault it was because I was in a hurry to go to the diving class and had to walk up and down the stairs. It was really annoying to walk up to seven floors. It seemed that it happened in the end. The call came back about two hours later. Fifth point, the breakfast is really not suitable for East Asian customers, mainly because I really stayed for a long time. After all, I stayed for five nights, which is six days. I ate the breakfast provided by the hotel at least five times, including the hotel dinner they urged us to eat once. If you only stay for one or two days, you may not feel much, but after staying for many days, you will feel that there are really many more things around. A restaurant catering to East Asian tastes. At least from the third day of my stay, I will clearly feel that the hotel's food and beverages not only do not change every day, but the taste is basically only considered for South Asian, European and American guests, and most of the food I can see is South Asian or European and American food. There is no East Asian cuisine at all, which is different from other hotels I stayed in in the Maldives, where the daily menu may include four or five kinds, or the same East Asian cuisine. I feel like even if it’s simple, just throw in some steamed buns or porridge. Sixth point, because my order involves a room change, but this also involves a different person at the hotel front desk, who is completely unclear about our situation. On the first day we checked in, we told the reception staff that we had two Ctrip reservations and that we would need to change rooms. We also told the front desk about this, but on the fourth night, we still received a check-out letter, which stated that we needed to change rooms. We went to the front desk to tell them what time we were leaving Maafushi, but obviously we didn't register that I wanted to change rooms. Then I went to the front desk and told them that when I checked out the next day, I would just talk to the front desk and someone would serve me. Then at nine o'clock the next morning, I was not in the room. Someone knocked on the door and asked my family to go to the front desk to confirm. They talked about upgrading and paying for it for a long time. Finally, I talked about it after I came back. It seems that there are many things that it is useless to talk to the hotel front desk in advance. You have to be on duty that day and raise the current issues to be effectively handled. Seventh point, this is connected to the previous question, the money is also calculated wrongly. Although this may be a common problem in the Maldives, other places also have this problem. Because I was changing rooms, the front desk told me that they forgot to charge the child's green tax for the first order, plus the extra bed fee for the new house, and the green tax for the new house. I paid these amounts on the spot. I thought it would be fine, but the check-out confirmation letter that came in that night required me to pay the green tax for the new house in addition to the boat fee. I'm really a black man. I immediately went to the front desk to make a noise that night. Then the front desk couldn't figure out the situation. They insisted that I didn't understand the situation. They kept telling me that they wanted to charge green tax, but my problem was that I was charged green tax. Tax, these people should not be charged this amount, it is wrong. I also showed the card slip I signed when I changed rooms at noon, and explained to them how the amount came from for a long time, but the front desk just kept repeating that I had never paid the green tax. After arguing for ten minutes, they slapped their heads and said with a sudden realization that they understood. They had really miscalculated the money. Bobby was angry, apologized to me, and then gave me a new bill. I was really speechless. What I was thinking at the time was whether I had paid or how much I had paid. There was no record in the system, and there was no shift change. If I just changed the front desk, I would not be able to figure out the situation. Eighth point, booking the boat is also amazing. I was not at the hotel on the morning of check-out, so my family had to pay the boat bill. Then because I couldn't come back at noon, when I paid the bill, I asked my family to give their mobile phones to the front desk. The phone also said that we had to take the five o'clock boat in the evening. Then at almost noon, someone still came to call our family to take the boat. Apparently the front desk didn't write it down again. Then as expected, something unexpected happened. After I returned to the hotel at noon, I told the front desk that since we took the five o'clock boat, it was still early. We left our luggage next to the front desk. Can we go to eat first? It was no problem at that time. Then when I came back after dinner, there was a new person at the front desk. When he saw us, he was surprised that we didn't leave. But I was surprised and said that it wasn't changed to 5 o'clock in the evening. Isn't it normal that we didn't leave? Then after a confirmation call, it meant that the front desk handled it in the morning. When my family paid the boat bill and I called to say that I wanted to change the time, because I did not come to the front desk to confirm that I wanted to change the boat to 5 o'clock in the evening, so I had no choice but to accept it. Money, but they didn’t help me book a boat for five o’clock in the evening. Although fortunately, the lady at the front desk quickly contacted the shipping company and helped us immediately book a boat for 5 o'clock in the evening, but this matter is really hard to explain...