Smartflats - Luxembourg

The property was misleading. I was given the address of a property that was not true. The picture from the outside wasn’t even the property. No WiFi. Dirty with bodily secretions on the walls. The shower and bathroom sink were slow to drain. Cigarettes and a cigar on the patio ashtray. Had to contact them to get the correct address. Very inconvenient!

Rosie There was a smell coming from the bathroom sink. I reported it but it was never sorted. It made feel like thowing out.

The most horrible experience in my life Horrible, this people don’t care about their customer…I rent it, then I came to the place and the door didn’t open cause it got an electric panel…then I msg then…I wait for then to give me a solution…and after I wait they said to ask for a refund….then I found out from one of the neighbors that the apartment I book had the same problem the day before and the same happen…so they don5 care about the apartment…even they were so rude, like they didn’t even bother to find me another place…the just said “get the refund and solve your problem”…basically they didn’t even care about the time you spent looking for a place…so imaging to look for a place the same day….offcourse if going to be 3 time more expensive, but guess what, they don’t care…you worth nothing, zero, don’t come…pay a lil bit more in a hotel, you won’t regret it

The code for entrence wasn't provided beforehand. The day of I contracted the property owner via chat to ask for the code so I would have it when I arrived at 16h. I asked them twice but they didn't respond. I called them and after 20 minutes they could provide me the code. The property itself is clean and has everything for one night stay. The sad part was that the roll curtains didn't work so we couldn't darken the room and woke up really early because of that