paulgarner2000
August 5, 2024
The hotel itself is in a fantastic location and could not be better. However, what has forced me to take the time to write such a poor review was the rude and absolute dire service from the lady on reception. This was verging on being threatening and abusive and totally ruined my visit to Luxembourg City. I know that everywhere in Europe is suffering from over tourism which is perhaps encouraging contempt in the hospitality industry. However, this is a very expensive hotel (not a cheap hostel) so the owners should consider their position in employing Mademoiselle Fawlty. By contrast - the gentleman on reception was excellent, very professional and was a credit to the hotel. However, too late. Never again !.