Sofitel Luxembourg le Grand Ducal

The location is very good. I went out to play when I arrived at the hotel. I took a shower late at night and found hair in my bathrobe. It was too late and I was too tired to bother. I told the hotel front desk about this the next day. They were very nice and kept apologizing. I asked them to replace it with a new one because I had doubts about the hygiene of the entire hotel because of this hair. The front desk manager and others said they would compensate me for something. I said forget it and went out to play again. When I returned to the hotel after playing for 5 hours, the room card was invalid! The front desk swiped the card again and went up to the room. I found that it was being cleaned. They were very nice and hoped that we could wait for 20 minutes. We went down to the lobby and waited for 20 minutes before going to the room. I found that the bathrobe with other people's hair was still there. They didn't replace it for me! ! ! I was speechless. I complained to Ctrip, and the result was that everyone from the cleaning staff to the manager came to my house. I kept insisting that it was a bathrobe, but everyone who handled it asked me if it was a towel. I was even more tired to deal with it. They directly told me not to come again and apologized. In addition to being very nice and saying sorry, from the front desk to the back-end, even the bathrobe and towel were not clearly communicated. This hotel should have been my good memories, it was so disappointing!

服務很好，尤其代客泊車的小哥給了10歐元小費後服務更好了

You can park outside the hotel lobby for a short time to unload your luggage. There is free parking service. Parking seems to be 30 euros/day (deducted from the pre-authorization after leaving the hotel). The room area is relatively large, but the shower room in the twin room is glass and translucent, which is really strange for friends to stay. The washbasin is large enough for two people to put their cosmetic bags on one side without affecting each other. The toilet is a separate room, and it is unreasonable that the toilet does not have a trash can. The mini bar in the refrigerator is all free, with enough drinking water and drinks. There is a good view outside the window. The hotel can reach various attractions in the city walk about 1 km, which is very convenient. The hotel breakfast is on the 8th floor, with an unbeatable view outside the window and a rich breakfast. The picture shows only a part of it.

Very good experience, the service staff are very enthusiastic!

Location: Not far from the train station, not far from the center and relatively quiet Facilities: The room is of a good size and clean. But like other European rooms, there is no toothbrush or toothpaste, so you have to prepare it yourself! Service: The front desk has no problem communicating in English and the attitude is also good In addition, there is no city tax here, which really saves a lot of trouble

It's only an 11-minute walk from the train station and about 10-15 minutes to the old town. The location is really great! The hotel facilities are all new, the rooms are large, the dry and wet separation design is praised, and the supplies are also good, but the location of the shower room is a bit inhumane (a bit open). All mini bars are free, and I was upgraded to a room with a better view. It was really amazing when I opened the curtains. The bedding was a bit soft, but overall the sleep was good. (But I need to complain that we who live on the 7th floor were disturbed quite a lot by the music in the bar upstairs at night. It was almost 1 o'clock when the sound became quieter). Breakfast is on the top floor, and the whole view is really great! We were lucky enough to sit by the window, which improved our breakfast experience! The breakfast selection is pretty good, with some a la carte + buffet. The taste is not particularly good but I am very satisfied! Finally, I would like to give a big thumbs up to the service here, everyone is so patient and friendly! The guy at the front desk could speak a little Chinese and gave us chocolates.