The Venetian Hotel Reviews

Response from Property: Dear Valued Guest, Thank you for sharing your feedback about your stay at The Venice Hotel and Casino. We sincerely appreciate your comments and would like to clarify any misunderstandings regarding the charges.The K550 fee you mentioned was not for breakfast alone. This charge applies to an additional person staying in the room and includes a complimentary breakfast. We regret any confusion this may have caused and will work to ensure clearer communication in the future. We are sorry to hear that the breakfast did not meet your expectations. Your feedback is invaluable, and we will share it with our team to improve the quality and variety of our offerings. Thank you for noting the convenience of being able to smoke in the room, as we strive to accommodate diverse guest preferences. We are continually working to enhance the overall guest experience, and your insights will help guide our efforts. We hope you will give us another opportunity to serve you and provide a more enjoyable experience in the future. Please do not hesitate to contact us directly for any assistance. Warm regards, The Venice Hotel and Casino

Response from Property: Dear Valued Guest,Thank you for sharing your feedback about your recent stay at The Venetian Hotel. We truly appreciate hearing from our guests, as it helps us continuously improve our services.We are committed to maintaining the highest standards of cleanliness and guest comfort. Our housekeeping team ensures rooms are cleaned daily, and fresh towels are provided. Upon reviewing your stay, we noticed it was for two days, which contradicts the concern raised about cleaning every three days. We apologize for any misunderstanding or inconvenience you experienced.Regarding breakfast, we strive to provide a variety of quality options to meet our guests' preferences. We're sorry if it did not meet your expectations, and we’ll continue to enhance our offerings.We’re glad you appreciated the smoking-friendly accommodations and hope to welcome you back soon, ensuring an even better experience. Should you have any further concerns, feel free to contact us directly.Warm regards,The Venetian Hotel

Response from Property: Thank you for your kind feedback! We're thrilled to know you enjoyed our facilities, hygiene, environment, and service. Your satisfaction is our top priority, and your positive words motivate us to continue providing exceptional experiences. We look forward to welcoming you back to The Venice Hotel and Casino soon!

Response from Property: Thank you for your feedback! We're delighted to hear that you enjoyed the overall environment of The Venice Hotel and Casino. Creating a comfortable and welcoming atmosphere for our guests is always our goal. We hope to see you again soon!