Peony Hotel

Peony Hotel Reviews

Peony Hotel

No. 15 Zhongzhou West Road, Jianxi District, Luoyang, Henan, 471003, ChinaView Hotel Details
Peony Hotel
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Peony Hotel Guest Reviews

4.2/5
664 review
Verified reviews
Location4.2
Amenities4.0
Service4.3
Cleanliness4.2
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All reviews(664)
Positive reviews(608)
Reviews with photos/video(200)
Easy to get around(59)
Delicious breakfast(27)
Convenient parking(17)
Friendly front desk staff(14)
Shower difficult to use(13)
Close to metro(12)
Perfect for business trips(8)
Negative reviews(56)
Kum Seng
Business Room (2 Beds)
Stayed in Jan 2024
Travel with friends
8 review
4.5/5
Great
Posted on Feb 13, 2024
About 10 minutes taxi ride to Wang Fu Jin Mall and 15 minutes to Long Men HSR station. The taxi ride to Buddha Grottoes took 45 minutes. The hotel age is rather old and breakfast is not that great.
Response from Property: Thank you very much for your comments and we look forward to seeing you again.
tetsky19
Family Room
Stayed in Dec 2023
Travel with friends
10 review
4.7/5
Amazing
Posted on Jan 31, 2024
The location is perfect it’s just few minutes drive to the tourist spot. And service is good we requested for wine opener and it was delivered to our room right away, the room attendant also gave us extra blanket. We were amazed that our room has a a lot of amenities and has a bathtub too, we got a discount from Trip.com so it wasn’t too expensive. We Will definitely come back.
Response from Property: Thank you very much for your comments and we look forward to seeing you again.
KW
Business Room (2 Beds)
Stayed in Jul 2023
Solo travelers
37 review
2.7/5
Posted on Aug 29, 2023
Hotel is a bit old. The receptionists are helpful
Response from Property: Thank you for your comment.Hope you have a nice trip.
Guest User
Double Room
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The hotel's service is warm, the rooms are clean and comfortable, the meals are delicious and diverse, and the facilities are complete and advanced. Convenient location, suitable for tourism and business trips
Original TextTranslated by Google
Response from Property: 感謝您的入住及認可,我們一定會努力繼續做到更好。“綿綿牡丹情,點滴見真誠”是我們的服務理念。天南地北客,親如一家人。我們把每一位客人當做自己的家人,期盼着您的再次回家。祝您天天好心情!
Guest User
Standard Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Hygiene: clean and hygienic Service: comprehensive
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並給予好評!您的滿意就是對我們最好的肯定與激勵,我們致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
Guest User
Standard Room
Stayed in Mar 2024
Other
14 review
3.2/5
Posted on Apr 28, 2024
I feel conflicted when writing a review for this hotel. From the appearance and lobby of the hotel, it is indeed "high-end" (see attached photos), and it is definitely up to the four-star standard. The hotel is eye-catching when you first see it. The hotel's restaurant can accommodate more than 200 people dining at the same time, which can meet the needs of medium-sized meetings. There are dozens of private rooms with rich decorations to meet the dining choices of different guests. The six of us spent only more than 200 yuan for a dinner. The dishes were large in quantity and tasted good, especially the price was relatively affordable. The guest rooms are average, and the facilities in the room feel old because they were established earlier. The bed in room 813 where we stayed had serious abnormal noises, which affected the guests' sleep. The other bed also had a squeak, but it was slightly lighter. The bathroom is narrow, so guests have to take a bath in the bathtub. In addition, the faucet cannot be moved, which is very likely to cause harm to the elderly and people with limited mobility. This is a major flaw of the hotel (see photos). The basin is blocked. Although the hotel is a four-star hotel, I feel that the service awareness of the hotel front desk staff is somewhat different from the four-star service standards, and they need to be carefully trained. The breakfast is rich in variety and tastes good, and the guests are generally satisfied. Here I would like to especially praise the master surnamed Chen who directs the vehicles outside the gate. He is not only responsible for the vehicle command, but also carefully explains the main attractions and walking routes of Luoyang to us drivers and passengers from other places. This is definitely a highlight of the hotel and deserves praise. I hope the hotel will go to a higher level.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. Regarding the problem of the bed in the room you mentioned, we will check the beds in all rooms and adjust the problematic beds in time. Regarding the problem of the shower faucet in the bathroom not moving and the water in the basin, the hotel is already working on the renovation. Regarding the lack of service awareness of the hotel service staff you mentioned, we will strengthen the training and management of employees to ensure that we provide guests with high-quality and perfect services to achieve guest satisfaction. Thank you again for your review, and I wish you all the best in the future!
Guest User
Double Room
Stayed in Mar 2024
Travel with friends
3 review
1.0/5
Posted on Apr 21, 2024
The hotel is in a good location, but the service and environment are very poor, especially the breakfast, which is almost unimaginable. The fruits have been stored for a long time and should not be served. It is really inappropriate to have staff vehicles parked in the corridor of the hotel gate. My friend's room stinks, and they said it was an upgraded room, but they asked for an upgrade. It was the worst accommodation in the whole trip.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇入住我們酒店並給予點評。對於您此次不好的入住體驗,我們深表歉意。對於早餐將加強檢查和巡視,確保給客人提供的餐品美味健康。對於酒店大門走廊處,保安員將會加強管理整治,保證酒店環境整潔有序。對於房間的異味問題,客房將會加強房間的通風和除異味,確保給客人提供乾淨衞生的房間。再次感謝您提出的問題,也祝願您工作順利,萬事如意。
Guest User
Double Room
Stayed in Feb 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Mar 26, 2024
Facilities: Traditional 4-star hotel, fully equipped Hygiene: The sanitation is excellent Environment: The breakfast area is very good and large, there is no public computer, but everything else is available, and the experience is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments. Regarding the public computers you mentioned, there is actually a business center in the lobby, which has public computers for guests to use free of charge. It seems that there are still some shortcomings in our work, and the signs for public computers are not obvious enough. In the future, we will continue to improve the shortcomings in our work to ensure that we provide guests with perfect service. I wish you a good mood every day in the future.
Guest User
Standard Room
Stayed in Feb 2024
Business travelers
39 review
1.0/5
Posted on Mar 11, 2024
The hotel facilities are old, there is a smell in the room, the corridor also has a smell, the toilet flushing force is very small, the whole body is uncomfortable
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. We are deeply sorry for the problem you raised. In the future, we will strengthen the inspection of room facilities and equipment to ensure the normal operation of room facilities and equipment and no odor in the room. Regarding the problem of old facilities you raised, the hotel is renovating the existing facilities and equipment to improve the quality of the hotel. Satisfying guests is our constant pursuit. I wish you a smooth work and all the best.
Feijidejimo
Standard Room
Stayed in Jan 2024
Family
3 review
4.0/5
Very Good
Posted on Feb 19, 2024
The room is relatively small and the decoration is relatively old. Compared with 4 stars, there is a big gap.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for sharing your stay experience. The Peony Hotel has been open for 34 years since 1990. During this period, it has also undergone many renovations. The hotel is currently planning to upgrade its facilities and equipment again. We look forward to your visit again! I believe that you will have a different experience when you come next time! I wish you a smooth work and all your wishes come true!
Guest User
Business Room (2 Beds)
Stayed in Jan 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The price is there, a bit expensive. This noodle shop nearby is good Facilities: Not bad after all the price is there Hygiene: Good Environment: Good, located in the city center, next to the subway, convenient transportation Service: Very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. Due to the Spring Festival holiday, the overall hotel room rates in Luoyang have increased. Dedicated to guest satisfaction is our constant pursuit. Thank you for sharing your stay experience and the "treasure spots" around the hotel. I wish you peace, happiness and all the best in the future.
Guest User
Deluxe Queen Room
Stayed in Jan 2024
Other
4 review
1.7/5
Posted on Feb 13, 2024
The facilities are old. There is no basic laundry service for a four-star hotel. The room was so hot when I first checked in. I couldn't adjust the air conditioning. I could only open the window, but it didn't work. The refrigerator didn't turn on when I checked in. I had to ask the waiter to turn it on. The front desk phone was also unreachable. The breakfast was unpalatable and the variety was limited. This is the worst four-star hotel I have ever stayed in. There is no clothesline or scale in the room. The cafe is closed. It is full of old-fashioned atmosphere and does not meet the four-star standard at all
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for sharing your stay experience. We apologize for the troubles caused by communication problems. The hotel provides laundry services normally. It is winter now and the hotel is heated by the municipal government. The high temperature and failure to satisfy the guests are our negligence in our work. The large number of guests during the Spring Festival holiday has caused the hotel service quality to decline. There are problems such as the busy front desk phone making it difficult for guests to call, the hotel breakfast variety is single and tastes poor, the cafe is not open, and the guest room is not equipped with a clothesline and weighing scale. We express our deep apologies to you. We will strengthen the training of employees and improve the service quality in the future to ensure that we provide guests with satisfactory services. Thank you for the questions you raised and wish you a smooth work and all your wishes come true.
Qiuhanlou
Deluxe Standard Room
Stayed in Jan 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The facilities are a bit old, but they are actually very high-end. The service is meticulous. It is the service standard and level of a traditional old four-star hotel. I stayed here during the Spring Festival holiday. The heating was very hot and I needed to open the window. This is a hotel I will choose to stay in next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise! Satisfying every guest who comes to our store is our eternal pursuit. Luoyang is the best place for flowers, and peonies are the most unique in the world. If you come to Luoyang next time, I suggest you go to see the peonies and travel around Luoyang in Hanfu. I believe you will have a different feeling.
Guest User
Standard Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The room is clean and tidy. The facilities are a bit old but the layout is reasonable. The doorman and room service are warm and thoughtful. It is recommended to stay.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的用心評價。您的讚美就是我們酒店人前行的最大動力!期待您的再次光臨,也祝福您及家人生活愉快,工作順利,幸福安康!
Qingjiaowoqiuzilaoshi
Standard Room
Stayed in Nov 2023
Travel with friends
4 review
1.0/5
Posted on Dec 25, 2023
First point: I found hair on the bedding as soon as I checked in, which was really disgusting. Second: The shower water was not hot at all after running for a long time. I called the front desk, and a lady from the cleaning department was sent to tell me to let the water run for a while. The key point is that we had already let it run for 20 to 30 minutes, and then they told me that there was nothing they could do about it. In the end, I stayed for two nights and couldn't take a shower.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for sharing your stay experience. Regarding the hygiene issues you raised, we will strengthen the training and management of room attendants to ensure that the rooms are clean and tidy. Regarding the water temperature issue, we have arranged for the relevant departments to check the cause and solve it in time. Such problems must not occur again. We apologize for the bad experience you had during your stay and look forward to your visit again!