Hotel Delfino Lugano

Location was a bit far out but if you catch the number 2 bus it will take you into the town centre, we had a Queen size room and it was tiny my box room at home is bigger than it, lovely powerfull shower, breakfast was not good no toast and staff in the restaurant was so ignorant as if it was an effort to serve you, not a good choice of drinks in the bar, reception staff were helpful

Nice small room with Balcony. On the bus line with three stops from the Lugano train station. The beds are OK. The Breakfast spread is typical European style with one twist. Scrambled eggs cannot be served until after 8 am - We wondered why. Reception desk occupied with young folks not interested in customer service

I hardly know where to start. This is our 10th hotel in 3 weeks and it is hands down the worst. It’s just a room. And the smallest at that. Even the cruise boat we were in was nicer then this. I feel bad for my precious friend who has brought me along on her trip and everything’s been wonderful. But this room and the situation must be very disappointing for her. There’s no discounts for being misled or tricked by false advertising. The mattress is exceedingly hard and apparently we cannot have a “topper” because “we already have a bed” and in any case house keeping is not available so - no. I pray that I will be able to sleep while I’m here. The towels are old and frayed and sized for a child not an adult - plus - one per person. There’s an air conditioner but they don’t work until summer - not even just in fan setting. You can try if you want but it will stop after 10 minutes There’s a towel Warner but it’s disabled. Yep, you guessed it, it only works during winter. The door can open but the window is bolted shut and the air conditioner - while it exists as claimed - is disabled during the rest of the year and only available for use during summer so too bad if you suffer from overheating as I do. You can try it but it will just stop working (even on the fan setting) after 10-15 minutes. We paid for rooms with a view but all we get is the pipes, someone else’s yard and the train right behind us. There’s a spare door in the room - for the next door neighbours room!! Yep. Just an internal door between you. Book and come with friends but don’t expect to be on the same floor or even in cooee of them. It would make sense to put you together and allocate rooms (that are the same as each other) to guests who arrive on time / first rather then shoving people higgeldy piggeldy There are deals included with your room according to the website and booking agent but apparently they’re only “valid” for summer time The complimentary drink on arrival is a similar fiction The beautiful photos are a lie taken at night, during summer peak season when everything’s allowed and working, or from the 50% of rooms that do have a lake view. The others get the neighbouring properties back yard or in my case - the pipes No shampoo or conditioner despite this being the norm in Europe hotel rooms No kettle with complimentary basic tea or coffee - the Mini bar is only a bottle of water. The old heater also has exposed pipes in the room. Not that I should worry I guess coz it’s not winter so it’s not working. There was no guidance from reception as to where we might be able to get a meal - except to tell us that the promotes deal was not applicable to us because it’s not summer time. According to the website we qualified given we booked to stay for more then 2 nights. And no advice that we aren’t actually in Lugano and that we had to walk a good 20-minutes to find some food. Where previously nothing was too much trouble (except in Hardewijk NL) not

I had a room on the fourth floor with a view of the lake which I was very happy about but when you end up paying 900 Swiss francs for three nights in a basic room with a strange smell, no coffee machine, a mediocre toilet, and the smallest safety box you've seen in your life, you have to ask was it really worth it? But this is a good hotel with a fine breakfast and some nice people in the reception. And since I'm a view person and loved the desk by the window, I'm giving Delfino three stars, but next time I'd rather pay a little bit more for a luxury hotel than an overpriced three-star albergo like this.