Holiday Inn Express Luzern - Kriens

城市税重複收取，不退款，也不回覆，三星酒店服務差勁也不至於這麼差勁

The location is good and the transportation is convenient, there is nothing to say about this! But the other things are not good. 1. The soundproofing of the room is average. If you encounter other people at the front desk and ask to change rooms, it will be very noisy if you encounter a tour group with poor quality. 2. The service attitude of the front desk is poor. I read the comments that the front desk service is poor. As expected, it is really poor. And there is a problem with their UnionPay system. It may succeed or fail. Because I succeeded in paying the city tax with UnionPay the first time, but failed with the same card the second time, and failed to change to other cards. Recently, I changed the POS machine and the card and entered the password successfully, but it said that it was not received. And the Asian Japanese didn’t think the attitude was good, but the attitude was worse. 3. I applied for an extension one day in advance, but it was not the day of check-out, and someone knocked on the door at 9 o'clock and tried to enter even though the do not disturb function had been hung up. In short, the management is very problematic and the check-in experience is terrible!