Novotel Lubumbashi Reviews

Response from Property: Dear Guest,Thanks for your feedback. We're really sorry to hear about the wait for your omelette and that your breakfast wasn’t as warm as it should’ve been. We’ll make sure to follow up with the team to avoid this happening again.We hope to have the chance to make it right next time and give you a much better experience!Leslie Binti, Guest Experience

Response from Property: Dear CHINHNGUYEN, Thank you for sharing your experience with us. We’re delighted to hear that you appreciated the cleanliness and safety of our hotel, which are top priorities for us.Regarding toiletries, their availability depends on the room category, but our reception team is always ready to provide items such as toothbrushes, toothpaste, or combs upon request.We’ve also taken note of your feedback on our breakfast options and are always open to diversifying our selection to better cater to all our guests.We look forward to welcoming you back soon.Regards,Leslie Binti, Guest Experience

Response from Property: Dear Guest, Merci d'avoir pris le temps de partager votre retour. Nous sommes heureux de savoir que vous avez apprécié la qualité de la chambre. Nous sommes cependant désolés d'apprendre que le service n'a pas entièrement répondu à vos attentes. Votre feedback est très précieux et nous permet d'améliorer constamment notre service.Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience encore meilleure lors de votre prochain séjour.Bien cordialement

Response from Property: Dear Guest,Thank you for taking the time to leave a review! We’re glad to hear that your experience was overall positive. As a newer hotel, we are continuously working to improve and provide the best possible service to our guests.We hope to welcome you back soon for an even better stay!Leslie Binti, Guest Experience