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Verified reviews
Location4.4
Amenities3.9
Service4.1
Cleanliness4.1
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All reviews(37)
Positive reviews(31)
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Awesome stay(8)
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Negative reviews(6)
SEOKBONG
Superior Room Twin Room
Stayed in Nov 2023
Travel with friends
1 review
3.5/5
Posted on Dec 28, 2023
I made a reservation and went to another hotel because it was a system error. I was not feeling well,
The hotel I moved to was a better hotel. I don't know because I didn't stay at this hotel, but the other hotel was really good
Response from Property: I am very glad to receive your message. First of all, I am very sorry for not checking in our hotel because of the system error. But we tried to upgrade you to a better hotel, and the free car pickup service, which we tried to do.
Guest User
Superior Room Double Room
Stayed in Jan 2025
Family
12 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The details are written in another review, and I will talk about the room again in this review. We booked two room types, the terrace mountain view room and the superior room. The terrace mountain view room is larger in size, located in the bungalows on the restaurant side, not in the main building. Although it is next to the restaurant, it does not feel noisy, and the sound insulation is quite good. The superior room is also large enough, located on the first floor of the main building and the bungalow by the swimming pool. The twin beds in both room types are super large. There are only 19 rooms in the hotel, and you can hardly see other guests at ordinary times. Every time you go to the swimming pool, you have to book it. There are many staff members, and you can see people working at various points. It feels that they have very high requirements for their own specifications. If you are not used to the style of inns and homestays, then you should stay here, which is more comfortable in all aspects.
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Jent-2018
Room with Terrace View Twin/ Double
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Really good, highly recommended! Suitable for bringing children, the hotel breakfast is really good! Free airport pick-up and drop-off, 10w kip per phone card at the front desk, very convenient!
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AaronBeam
Room with Terrace View Twin/ Double
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Jan 17, 2025
I checked out today after staying for four nights. The room was very clean and the service was very good. There was no breakfast fee for my 9-year-old child. The hotel car provides free pick-up and drop-off in the city and the airport. A little brother in the lobby speaks Chinese and helped to arrange a chartered car to the waterfall. The ten-seater car only costs 80W. The location of the hotel is also very good. It is in the middle of the night market and it only takes 3 minutes to get to the night market from the back door. It is a test of courage at night. I don't know how it got to 3 o'clock. The only shortcoming is the breakfast. There are too few varieties and you can only eat outside. It is too cold to wear a down jacket in the morning. Hope it will be improved.
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6/8
Lumingxiii
Room with Terrace View Twin/ Double
Stayed in Dec 2024
Family
10 review
4.1/5
Very Good
Posted on Jan 16, 2025
Luang Prabang is a comfortable and cozy town with a strong historical and cultural atmosphere, suitable for slow-paced travel. For this reason, it is particularly important to choose a comfortable and suitable hotel.
In terms of environment, Jinglan Hotel is indeed worthy of a five-star recommendation. The hotel is built on a small hill near the city center. It is quiet in the bustling city. In the evening, sitting in the open-air restaurant facing the old city and ordering a drink, overlooking the mountains in the distance, it can be said to be refreshing and full of seclusion.
The terrace mountain view room I stayed in this time is not located in the main building, but in the single-story building on the side. The room area is acceptable, the balcony is spacious but the view is average (there is a shabby residential building under my feet, and the mountain view in the distance is good), and the room type will be recommended overall.
There are still some deficiencies in hardware and hygiene. Visible dirt was found on the curtains, shower floors, etc., but I personally feel that it is more inclined to poor maintenance rather than cleaning, and the appearance will indeed be greatly reduced. In addition, the sound insulation effect of the room is average, which is related to the building structure and is still within the tolerance range.
Praise the service quality of the hotel. The service staff will take the initiative to provide simple night bed service, including but not limited to making the bed, adjusting the room air conditioner to a suitable temperature, turning on the mosquito repellent, etc. Since the hotel is built on a small hill, it is a little inconvenient to travel. The front desk Bent will take the initiative to help contact the driver to arrange a car, and even include a chartered car service to the Kuangsi Waterfall and scenic spots along the way (of course, the chartered car is charged separately and is not a hotel service), which deserves a big praise!
Overall, the stay experience is comfortable and pleasant. Although there are some flaws in some aspects, the overall flaws are not enough to cover the merits. Of course, if you want to get a similar comfortable experience in Luang Prabang, you don’t have to consider the cost-effectiveness-this is indeed not as good as most domestic resorts.
Finally, as a world cultural heritage in Laos, the ancient city of Luang Prabang deserves to be on the list of every travel enthusiast, and Jinglan Hotel is also a choice to ensure travel comfort and safety.
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Huadianmeikai🫣
Superior Room Twin Room
Stayed in Nov 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Compared with other local hotels, this hotel is not bad. It is very good that it provides free transportation to the station when checking out. The breakfast is also OK, and the rice noodles are delicious.
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Response from Property: 您的點評讓我們深感榮幸,也為我們指明瞭前進的方向。您的滿意是我們不懈的追求, 我們會繼續努力, 讓您每次入住都如家般温馨,期待您的下次光臨。
Guest User
Room with Terrace View Twin/ Double
Stayed in Feb 2025
Couples
5 review
5.0/5
Outstanding
Posted on Mar 9, 2025
The room is clean and tidy, the service is very good, the breakfast is delicious, it is only a ten-minute walk from the night market and the palace, and the environment is beautiful.
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Yixige
Superior Room Double Room
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The hotel is located halfway up Mount Phousi. Although it takes a short climb, it is very quiet and the service attitude is very good. After checking out, they even sent us to another hotel for free. The room is beautiful French style and the decoration is very textured. Although the breakfast options are not many, it is also delicious. The most important thing is that the location is extremely convenient, and the Grand Palace and the top of Mount Phousi are within easy reach.
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ting
Superior Room Twin Room
Stayed in Jun 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 29, 2024
I had a great time at this hotel recently and really wanted to share my experience. First of all, the breakfast is excellent, rich in variety and fresh. It seems that there are not many people staying, but there are really not many hotels that are prepared for this situation. It really makes people feel that they are carefully prepared.
The hotel staff are also very commendable. Their warmth and professionalism made us feel welcome and whatever needs we had were addressed quickly and friendly, the attentive service was truly impressive.
In addition, the hotel's scenery and location are excellent. Whether in the room or in the hotel's public areas, the view outside the window is mesmerizing. The location is convenient and the surrounding facilities are complete, making our travel very convenient.
Just down from the hotel is Labang Night Market. Overall, this stay was a very pleasant experience. I would recommend this hotel to my friends without hesitation. If I have a chance, I will definitely come again🥰
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6/7
Response from Property: Thank you very much for your review we are very happy to service you and hope to see you next time
Sitravel
Room with Terrace View Twin/ Double
Stayed in Dec 2024
Couples
7 review
1.7/5
Posted on Jan 3, 2025
Very disappointed with this hotel, you are just a walking wallet and you are asked for €20 to drive 17 minutes to go to the station and €2 for a can of coke consumed in the mini bar when in the country all the stores sell cans for barely 0.50 cents. You are not at all considered which is sad and makes the customer service very unpleasant. I do not recommend this hotel for the lack of sympathy, the lack of professionalism and also I did not like that someone entered my room during my absence to remake my bed when I had checked in 2 hours before, I still do not understand why this intrusion took place
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Guyidao
Room with Terrace View Twin/ Double
Stayed in Nov 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Dec 29, 2024
There aren't many good hotels in Luang Prabang (because they are all built on the hillside, the infrastructure is not very good), but this stay exceeded expectations.
The service attitude is so good! Because of the language problem, they have been helping us solve various difficulties. The handicrafts given upon check-in are useful! Practical! And very beautiful
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Guest User
Deluxe Room Non Smoking
Stayed in Nov 2024
Family
16 review
4.2/5
Very Good
Posted on Dec 12, 2024
The room decoration is very old, the wooden floor makes a lot of noise when you walk, the room is not soundproof, there is no elevator, there is dirt in the kettle, it costs more than 700 yuan, it feels not worth it, it is not comfortable to live in! I would definitely recommend you to quit!
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Response from Property: 感謝您的反饋,給您來帶的不便我們表示非常抱歉,我們會積極主動改進服務,期待您下次光臨。
Guest User
Superior Room Double Room
Stayed in Oct 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Nov 17, 2024
The location is very good. It is recommended to stay on the second floor because the sound of walking in the rooms on the second floor can be heard from the first floor.
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Response from Property: 感謝您的反饋,您的肯定, 是我們前進的動力, 温暖了每一個努力的日夜。我們會積極主動改進服務,期待您的下次光臨。
Universe-9
Superior Room Twin Room
Stayed in Oct 2024
Travel with friends
18 review
4.6/5
Great
Posted on Dec 2, 2024
First-class environment and good location advantage. It's only a 5-minute walk from the Night Market Street and the Grand Palace, and a 10-minute walk up to Puxi Mountain through the back door. Around 5 a.m., you can give alms from the night market street to Xiangkun Temple.
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Response from Property: 感謝您的反饋,您的認可, 讓我們倍感温馨與鼓舞。我們會積極提升服務品質,期待您的下次光臨。
Anonymous User
Room with Terrace View Twin/ Double
Stayed in Jan 2024
Solo travelers
73 review
1.0/5
Posted on Feb 9, 2024
I came back to check in for the second time, but the boss gave me the worst and smallest room with a mountain view. Did he just wait for me to check in alone and wait for someone to order the food? The pillows all smell like oil, why don't they change them? The waiters all had dark faces. How long has it been since they got paid? The breakfast is terrible. Do you know how to eat it yourself? In terms of rating, the highest rating for this hotel is below three stars.
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Response from Property: Thank you for your review we will to improving and do it's bester now and future