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Verified reviews
Location4.2
Amenities3.7
Service4.1
Cleanliness4.2
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Positive reviews(35)
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Negative reviews(5)
Samnang
Queen Room With Balcony
Stayed in Jan 2025
Travel with friends
1 review
4.2/5
Very Good
Posted on Feb 16, 2025
Good location and friendly receptionist, less than 10mn walk to night market.
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
Guest User
Superior Double Room
Stayed in Oct 2024
Couples
5 review
2.0/5
Posted on Nov 16, 2024
Pros:
•Close proximity to the night market, restaurants and Phousi hill
•The room beside the bathroom was cleaned.
Cons:
•We were told to remove our shoes before entering the hotel by the hotel staff, but apparently that rule doesn’t apply to white people. Seriously my own people and my mother-land, please stop that ridiculous nonsense thinking. I saw these a couple wearing their shoes inside the hotel lobby and the young receptionist said absolutely nada.
•Bathroom smells (sewage smell). I think they have a problem with their sewage system. The bathroom smells, especially in our room A1. Just a tip for the next customer - close the bathroom door to help eliminate the smell.
•No hand towels, toothpaste, toothbrush, hair net, cotton swap and water bottles. You get the basic just the 2 towels, hand soap, a single toilet paper roll ,body wash and shampoo.
•WiFi is nonexistent. Barely can connect to the hotel WiFi (If WiFi is something you care about)
•Sink only has cold running water
•They don’t have a 24 hr receptionist
•Only two mirrors in the room (One in living space the other in the bathroom)
• Expect mosquitos in Luang Prabang - We have 4 in the room sleeping with us.
•No TV (no one really cares, but if you do)
•No tissue paper
•No coffee/tea (usually provided in most hotels)
•Room was properly cleaned. I think they didn’t replace our sheets or blanket. The blanket was just laid over the bed which is okay. Ain’t nothing to complain about.
•No one really cares about our concerns with the hotel. The loose sink faucet and the bathroom smells
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
SNYDER
Superior Twin Room
Stayed in Mar 2024
Couples
6 review
4.7/5
Amazing
Posted on Jun 9, 2024
The hotel was very nice with traditional decor and conveniently located at the city center and easy walking distance to the night market and other nearby landmarks and tourists attractions. The breakfast was very simple, though satisfying and made according to the set menu items you select. Service quality was very good and helpful and front desk staff spoke English.
6/8
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
ozoon
Queen Room With Balcony
Stayed in Nov 2024
Solo travelers
2 review
3.2/5
Posted on Dec 13, 2024
Even considering the peak season, the accommodations in Luang Prabang are worse than motels in Korea, and the price is higher. The location is too noisy, and if I come next time, I will get a room on the tourist street or by the river for the same price.
Since everything is within walking distance anyway.
The owner is rarely at the reception, so I can't ask or request anything. There is a child who looks like a middle school student all night long who doesn't speak English. The maids in the early morning also don't speak English. I just checked out at 11 AM, but the owner came to work for breakfast and is still not there.
The room condition is just right and it's clean, but the soundproofing is not good at all, so I could hear everything from the next room, which was hard. I just hope that Chinese people don't stay in the next room.
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
Guest User
Superior Double Room
Stayed in Jul 2024
Couples
12 review
4.7/5
Amazing
Posted on Aug 25, 2024
Relatively new hotel with nice and clean rooms in a good location in Luang Prabang. The staff are friendly and helpful, you can choose between different options for breakfast. Water, coffee and tea are free. Scooters, tours and transfers can also be booked directly on site. The WiFi in the rooms could be a bit better. All in all, very good value for money and we would stay there again.
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
Diqiu u
Superior Twin Room
Stayed in Dec 2024
Solo travelers
1 review
3.7/5
Posted on Jan 20, 2025
Men generally don't talk nonsense. There are two types of nonsense: one is dissatisfaction, and the other is too satisfied. This one belongs to the first type. The facilities are average, and there are two yellow spots on the towel, which is not pleasing to the eye. When I was sleeping, the lights in the corridor were always on. The curtains were not strong enough, and the brightness of the room felt always bright. I woke up after sleeping for more than two hours and couldn't fall asleep again. I went to the foreigner street to see the alms early in the morning. The benefits It is in the city center and the transportation is quite convenient.
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
よし
Queen Room With Balcony
Stayed in Apr 2024
Solo travelers
13 review
2.7/5
Posted on May 4, 2024
Thank you for your hospitality. First of all, the location is not bad. It is about 10 minutes to the main street. There are two highly rated local restaurants in the area, one next door and one opposite, so it is highly recommended for those who like the local atmosphere. If you don't order breakfast in the morning, there is a porridge shop and a banh mi shop next to the restaurant, so you won't have any trouble eating lol 😆 As for the important thing, the room is very large. The floor is made of marble and is cool and refreshing. The room is quite spacious inside and has a large storage chest. I don't think it's easy to find a storage chest that is this large. It's wonderful 👍 The bath and toilet are also separated. There is also a veranda, which is common to all rooms, but it is very open and wonderful. I had tea 🍵 here for a while. 🌟 The breakfast is also very polite and relaxing. The photo is the first one. After this, the main *🥚 dish comes out... The coffee is instant and there is no water. You have to refill your water yourself. You can also get a refill of coffee. Another disappointment is that even though the breakfast is delicious, you don't get butter 🧈 unless you ask for it. It's a shame about the small details.
The facilities are large, but the sound echoes, so I think the opening and closing of the door 🚪 is very loud. The woman at the front desk 👩 is working hard with her child 👩 and I respect her for her sincere work. I'm sure the child will grow up to be a fine young man after watching his mother's back. I'm sorry for the inconvenience I caused this woman by forgetting to lock the door due to my misunderstanding.
To the owner
1) When I went down the stairs to enter the reception, there was glass waiting for me, but I accidentally bumped into it. I cut my 👄 and bled 🩸. I'm glad the glass didn't break. Although I bumped into it, it was quite dangerous, so I think there should be some kind of warning sign before it becomes a big accident so that something similar doesn't happen again. For example, a notice.
2) It seems that you have to declare that you will be cleaning if you stay for multiple nights, but there was no explanation and it became a source of trouble. I thought that cleaning should be improved to be the basics, or that you should check whether cleaning has been done at check-in along with breakfast confirmation. I don't think it's a place to cut corners.
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
Guest User
Single room
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 15, 2024
The location is good. The room is not luxurious but clean. You have to change into slippers when entering the lobby. The breakfast is quite satisfactory and the lady at the front desk is very enthusiastic. We can book hotels, trains, buses, tickets, and car rentals on our behalf. We booked a sleeping bus to Laos there.
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
gztty
Superior Double Room
Stayed in Jul 2024
Travel with friends
56 review
4.2/5
Very Good
Posted on Sep 7, 2024
Hotel hygiene is not bad👍!
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
Guest User
Queen Room With Balcony
Stayed in Mar 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Beautiful environment, clean and comfortable, spotless room. The key is that the boss is very, very good! Use different methods to communicate with you. Good reviews! I will stay here next time! Good reviews!
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
Anonymous User
Single room
Stayed in Jul 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Overall no problem
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
Meridamei
Superior Double Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The room is clean, the location is easy to find, and the stay is very comfortable
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
yyfzhsh
Superior Twin Room
Stayed in Jul 2024
Travel with friends
64 review
4.2/5
Very Good
Posted on Sep 15, 2024
Luang Prabang is a small town. The hotel is not far from the night market and is close to various attractions. It is convenient for reading alms in the morning and eating and shopping at night for massage. The room layout is simple and hygienic. You must take off your shoes when entering the lobby. If you like quiet, don't choose a room facing the street. , Western-style breakfast is simple and nutritious, and very cost-effective.
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
MORI
Superior Double Room
Stayed in Jul 2024
Solo travelers
10 review
4.2/5
Very Good
Posted on Aug 17, 2024
The hotel is located in a relatively lively part of the ancient city.
The service at the front desk is also very good, and English is no problem
There is always a smell in the sewer in the bathroom, even if the exhaust fan is turned on, it is useless
The rooms on the first floor have internal windows, so if it’s bright during the day and the lights are not turned on, the room will be the same as it is at night.
In addition, the price on the website at the time of booking is twice as expensive as when we checked again on the day, and cannot be refunded or changed.
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel
Guest User
Single room
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Cleanliness, facilities, location, service, and customer service from staff are the best. I plan to visit again. I highly recommend it to others.
Original TextTranslated by Google
Response from Property: Dear friend,Thank you very much for taking out your precious time to share us your stays experiences, taking pride in delivering great service to our visitors is always our first priority, so that we are greatly happy to hear that you found our staff were friendly, you enjoyed your stays and we are thrilled that we could meet your expectations of your staysThank you again fir your kind words and we look forward to welcoming you back in your next staysHappy travels!Phailin Hotel