During our recent stay at 21c Museum Hotel in Louisville, we had some positive experiences but also encountered significant issues that completely marred our visit. On the positive side, the food and cocktails at Proof on Main were fantastic. The staff at the restaurant as well as the the friendly doormen, contributed positively to our stay. We also appreciated the art gallery, a highlight from our previous visit, which once again added a unique touch to our experience. Our room was clean and spacious with a comfortable bed, meeting our expectations. However, upon checking in, we discovered that the perks we were entitled to through our booking with a travel advisor, such as breakfast, property credit, and room upgrade, were not initially applied. The front desk eventually resolved these issues by providing breakfast vouchers and confirming our upgrade, though the lack of initial acknowledgment was disconcerting. Additionally, when we checked out, the property credit was not applied which added our frustration after the experiencing the peculiar situation below. Unfortunately, a troubling incident involving my missing purse from our hotel room overshadowed our stay. Despite our assurances that it was likely taken by accident with the linens, the hotel's handling of the situation was extremely poor. We spent considerable time dealing with the front desk, cancelling credit cards, and worrying about the lost purse, which significantly affected our trip. Although the purse was eventually returned, the staff's reluctance to take responsibility and the persistent issues with our booking perks left us with a negative impression of the 21c Hotel brand. Over a week later, I still have not received a response from management about our experience. We will not be back nor will we recommend 21C to others.
Perfect
45 Reviews