Zoetry Casa del Mar Los Cabos by Amr Collection - All Inclusive

The hotel is quite small and appears to be understaffed. The service certainly doesn’t justify the price. The check-in process was particularly frustrating, as it took a long time and I had to keep asking for updates. When I finally got to my room, it wasn’t the one I was initially promised, and they didn’t inform me of the change until I arrived. (I tipped the staff but he gave me a worse room🤬) I tried to upgrade, but the price they quoted was 7x higher than what the travel agency had offered. When I asked to upgrade through the agency, the hotel claimed there were no rooms available, which I found hard to believe. On top of that, we had to request a toothbrush 5 times before we finally got one after 4hrs. The food service was also slow, and though the presentation of the dishes was appealing, the taste was disappointing. The hotel is spread across a large, hot area, almost like a desert, making it uncomfortable to navigate. The only highlight was the golf cart service, which was both efficient and helpful.

Our family—two parents and our 15- and 18-year-old—felt completely welcomed for our celebration of our 25th wedding anniversary and our daughter’s graduation. The staff made it truly special from beginning to end. The food here was absolutely fantastic at every meal, with a special mention for the Saltwater team: Xiomary, Miguel, Leonardo, Mary, Eduardo, Alan, Gerado, Marcelo, Valena, and Chef Nallely. Every visit to Saltwater was a treat, but our final night for the 4th of July celebration was especially memorable. They created such a warm, festive atmosphere and made us feel like honored guests. At times, dinner took longer than we’re accustomed to back in the states, but we rolled with it. The pool area was never too crowded, and thanks to Luis and Juan, we never waited long for a refreshing drink or snack. Fabian at concierge was always gracious while helping us navigate the resort and local area. The other Fabian from Amstar made an impressive effort to help us reschedule our excursion after a weather hiccup. I suggest using Amstar for airport transit. It was the smoothest experience we've had out of our Mexico/Caribbean vacations and would use again. Our family had fun with the daily activities with the entertainment team—Jamie, Marcos, and Andrea. They were not just enthusiastic but also genuinely welcoming, making every activity or chat a pleasure. One night, they surprised us with what turned out to be a private movie night in the quiet zone above Saltwater, complete with fresh popcorn, drinks, and a telescope to view the moon. It was an unforgettable experience. A thank you as well to manager Rosa, who went out of her way to acknowledge our milestones. If you’re considering for your family, know that Casa Del Mar is a special place with people who care about creating lasting memories for their guests. We left feeling not just relaxed and well-fed, but genuinely cared for. We have great memories and hope to return during whale season.

Overall, we had a fantastic time at Zoetry. It offered a boutique feel with luxury amenities, extraordinary ocean views and the personal touch that should come with a small resort. Some accolades, praise and constructive feedback to follow: Top mentions, Oscar our daily “pool butler”. Ever consistent, funny, energizer bunny and, of course, no judgement when you over eat and drink for days and days. Marcello, our waiter at Saltwater. Give him the best shifts and hours. He is a highly skilled gourmet waiter and he knows what he’s doing. You want to keep him! Valaria and Xiomara did so much to make our visits special at the saltwater. Incredibly attentive, fun, and personable. Manuel, our first impression bellhop. He was so genuine. I was sorry he wasn’t at the front more often through our stay. Ricardo and Benjamin at Check In and Concierge. Always service with a smile. Thank you. Feedback: 1. The restaurants are disorganized, but notable was El Arroyo in the main building. Went once, such a bad experience that we didn’t want to risk going back again - ate at the saltwater the entire week because of this bad experience. The young waiter had zero sense of service and timeliness. This same waiter also ruined our experience at the Maguey Bar due to his lack of service and care. I’m told by staff “yes we are aware of this” so hopefully this gets resolved quickly. 2. The kitchen at El Arroyo is obviously competing to handle room service and because of this the food is coming out slow, missing items or not at all. 3. The resort needs a fresh look at the menus. With only 2 restaurants these menus should change often. The food is missing the flavor and uniqueness that this luxury, boutique resort deserves. 4. Needs an actual drink program. There’s should be special amazing drinks native to this resort. If there was such a menu, I was never supplied and certainly the staff don’t promote special drinks. 5. The pool ledges are at a perfect height for in- water lounge chairs. I believe this is the way it was originally designed. Put the appropriate lounge chairs back in the water. 6. Create some additional pool shade at the main pool. The only shade currently is at the swim up bar. 7. Create a nice place to smoke a cigar. They sell cigars but there’s no obvious place to relax and enjoy it. The resort would benefit by creating this space. 8. Add one more restaurant or enhance the offerings (and staff) at the Maguey bar. Just not enough variety currently. The room service was top notch, almost immediate and friendly. The housekeeping was on it. Never a wait. The room was pretty much always clean and tidy. Our laundry was done in a few hours, hung and back in the room. Amazing. Overall - we are coming back! Amazing place, where it fell short I can tell the group really wants to improve and is working through the kinks. Thanks Team Zoetry for making our visit so special. James and Jo

The stay was excellent and we had a great time. Jaime and Andrei were great at the activities and they made things extra fun. Would definitely recommend this stay for anyone looking for an all-inclusive experience in Cabo.

Originally booked oceanfront room. Stayed there the first night. I upgraded after the first night to the Presidental suite along with another friend on July 14-18, 2025. 1st leak - July 15th. Requested maintenance they came to make the repairs. 2nd leak - July 16th -middle of the night wake up to leaking again. I had an early excursion with pick up at 6 am. I advised that the ceiling was leaking again. When I returned no one had entered the room and the garbage can was full of water. This was around 12:30-1pm. Immediately called front desk they said they would send someone. 45 minutes later called again no one showed up. Finally housekeeping came around 3 and saw it and called. That is when maintenance showed up to repair. I go to front desk and ask why would this take this long. They said they were not aware. 3rd leak - July 16th after dinner I return from dinner around 10:30pm and it was leaking again. Another call to maintenance. They come out to repair. Also, no power in the outlets in bedroom with the leak or the living/dining room so that also needed maintenance. 4th leak - July 17th late morning I go to yoga and breakfast and the leak happens again. At this point I go to front desk and advise that this is unacceptable. They present Julia who did not want to do much to help. I even inform her that the lobby bathroom was flooding. 5th leak - July 17th After dinner come back to the room and it is leaking again. Checked out on the 18th. We should have been moved from that suite as there is no way it should have been in service with those issues. I'm sorry but this isn't acceptable at this price point and the hotel didn't want to do anything to remedy this situation except offer their apologies. Most of the staff were amazing like Erik at the pool bar, Daniel who drove us around on the golf cart and Marcos the activity person.