Andrew
February 6, 2025
overall is okay, but if you think you are staying at luxury 5 starts hotel, then there are lots of things this hotel is not match the level of service for clients.
if you book a activity with them make sure double check with them multiple times. coz you might get surprise next morning and ruin your whole day plan.
and if you order food from pool side, don't be surprise you need to wait for a quit long time. and when the server order wrong food, it's also will add on your bill. and last, every bill they have already add service charge for you, won't tell you about it. so you can pay more tips :)
about the room, they provide us tea bags but no hot water boil machine to make tea loll. Hair dryer just only has cold option.
the last thing is they are trying vary hard to sell timeshare plan, very wast of time.
main level, Mexican food restaurant's servers are very nice and very warm heart. recommend to have a dinner for once and enjoy their special chocolate.