Preferred Hotels in Los Angeles

The hotel is a renovation of an old building. The house has a sense of age and the lobby has an ancient style. The most puzzling thing is that there is no coffee machine in the room (this is basically a standard feature of American hotels) or other utensils for boiling water. I asked the hotel front desk, and the front desk told me that I could get water from the hot water machine in the hotel gym.

The service wasn’t really up to the standards of such a wonderful, high end hotel. We even upgraded our room day of. They ruined our custom cake in transport from the valet to our room, despite the fact we gave them very detailed instructions. They reassured us that they’d be right up. I had to call twice to get them to bring us our luggage (and the cake) and by then a hour had gone by, and the custom decorations had melted off the cake ruining it. There was a lot of confusion on how they would make it up to us as I had to talk to three different people on the day and the day after who all told me different things. In the end, since they didn’t send us a dessert to make up for the cake they ruined and the champagne they promised was instead $150 off at the bar — thank god I called to ask where the wine was otherwise I wouldn’t have known I had the credit and would not have used it. Eventually they comped us the valet, upgrade and what they say was an extra drink we got at the bar that went over the $150 (impossible, we all made sure the math lined up) but the communication was a struggle and I did not felt appreciated as a customer.

The location of the hotel is good, and the attitude of the front desk is good. Other than that, it's really nothing special, and the price/performance ratio is not high. There is a small pool, but no gym. Breakfast is a la carte, not including tips, it is basically around $26, and the price is medium. But the service is not good, an old man who often orders wrong orders, and a young man who moves very slowly, if they can't wait for their service, they have to go there by themselves.

The hotel is relatively old, but the location is good. The rooms are not big, old, and have a Mediterranean style. Many people bring their dogs. The corridors smell and dogs bark often. The service is good.

Although the hotel is a bit old, it is well maintained and clean. The toiletries are Diptyque, and the toilet paper is tied with a small ribbon~ The service is very good. When I arrived at the airport, I found that I forgot my passport at the hotel. They helped me find it very efficiently and I didn't miss the flight. They also specifically said that I didn't need to tip, which is what they should do. Disadvantages: The balcony is so small that I can't stretch my legs when sitting on the chair.