Marriott Hotels in Los Angeles

Customer service is really poor in this hotel; I am very happy only with 2 staff members who were the only ones who helped without an attitude. Terrible that they charge you 60 USD per day for parking even if you are a guest. Rooms are old and not taken care of well.

I tried doing a cancellation and paid for my extend fee till 6pm, but the trip.com replied to my room cancellation about the hotel only allowed 72hours in advance booking cancellation. The front desk was aware of the whole situation and they didn’t tell me about it, I ended up paying double for just a room extension.. I was quite disappointed about this situation.

The hotel is not far from the beach, there is no breakfast, there are slides for children playing downstairs, there is a small pier, but the room we lived did not have a bathtub, the children's room was dirty, the breakfast was ordered. The bath water was small. Hotel rooms have partial sea views.

The airport is not very far. There are some facilities, breakfast is OK, there is parking. Business or travel can be accommodated. There are also large meeting rooms available for rent.

The hotel is very good, very new, the room is comfortable, clean, parking is charged, it is more convenient to drive more than ten minutes from the university. I am really drunk in the American breakfast. Every hotel has a very bad breakfast. American breakfast is like this? Why is the English breakfast so rich? I won’t order any more in the future.

As a flagship Marriott branded property, I have to say that I’m disappointed in the service from the check in staff. She was rude and temperamental and really needs to find a job she can be happier at. When I addressed that I wanted to speak to a manager the response was “there isn’t one”. I requested that I did not want to be helped by her and requested for someone else. I expressed how disappointed I was with the new person and she checked me in and knowing I was upset, a manager on duty never reached out to me during my stay. After getting a hold of a general manager and expressing my issue the response I got was that “fortunately we live in America and we all have choices”. As a manager, this is not the response I was expecting, especially from leadership at a brand leader in the hospitality industry. I strongly suggest that this manager be replaced with someone that values and understand what the hospitality industry is about and someone that cares and values their job. The property itself is beautiful and well maintained, it’s just that unfortunately the staff and general manager need to learn more about compassion and retrained. Because of this I would never stay at this property again. As a Hyatt globalist, Hilton Diamond and Bonvoy Gold… I really regret staying here and my expectation of service fell short. The post isn’t to complain about my issue but there are other choices in the area where the properties are as good if not better with better service. This place should not be rewarded with rooms filled as they do not value their customers.

The hotel is in a good location and in a good location, just 4.5 minutes to Santa Monica Beach. Because the language is not very good, the front desk staff is very enthusiastic. The room is large and the bed is large.

Business hotel. Clean, bright rooms that are quite spacious. Great wifi. Beautiful outdoor area. Large gym with indoor spa. Starbucks in the lobby opened from 6AM to 6PM which was a plus. Friendly bar area with decent food offerings. Food at a business event/meeting was very good. Attentive and friendly staff. Only negative is that restaurant closes at 11AM and does not open until dinner. If working from hotel you cannot have lunch unless you opt for a Starbucks sandwich.

Stayed here for business. Booked a king room, but upon arriving was advised they only had 2 queens available. I am a Marriott Gold member and would have expected to at least got what was reserved. I didn't expect an upgrade, but I did expect a king bed. All staff encountered in this trip were very nice, friendly, and welcoming. I did enjoy the newly renovated rooms, especially the tile floors (which tile is much cleaner overall). However there were crumbs on the table and dried lotion on the outside of the lotion tube, which overall made the room not feel the cleanest. I enjoyed breakfast in the lounge each morning, and I appreciated the trays in order to take the food to open tables outside. As well as the to-go coffee cups so I could take a cup with me to the office. I had dinner one night at the hotel restaurant, which was fast, convenient, and a good overall selection. The outdoor tables overlooking the pool area were nice and quiet. The parking garage never seemed busy and it was an easy in and out. I will return because I frequent the area for business, I just hope I will get the room reserved and it is cleaned more thoroughly.