Los Angeles Hotels with Airport pickup service

This Hotel is not far from the hotel but the shuttle service sucks. The drivers instead of driving closer where waiting passengers are standing, drive in the 3rd lane and your waiting in excess of 20 minutes or more for a shuttle. Got to the hotel and and 2 days out if 5 we didn’t want room service but in the 3rd day we let the maid clean the room we came back and was greeted by a baby roach crawling on the desk. I went in the bathroom cut on the like and another roach ran across the floor. I almost sprain my ankle trying to kill it. At this point we told the manager he moved us to a higher floor which he called an executive suite but it was the same room on a different floor which is ok as long as there are no buggers near. We stayed a night and was ok. On the last night a roach came from the same area as it did downstairs. We felt like maybe this hotel is infested . I stay at a lot of 3-4 star hotels and never had this happen over the years . This is a first and it’s disgusting. This hotel do have a lot of guest and looking at the crowd . I can see why they may want yo upgrade pest control services. The hotel rooms need work and are outdated. I was disappointed and I feel bad at the same time I stay in a lot of hotels and never had to write such a bad review, but if I can inform future patrons do they are at least informed and their trip isn’t ruined over a pricey hotel with a bug problem.

Here’s a revised review incorporating your point: --- I had a smooth experience overall at the Sheraton Hotel. Check-in and service were efficient, and the facilities were well-maintained. However, I noticed some comments mentioning large crowds at certain times. It seems this is due to the shuttle service dropping off a batch of guests simultaneously, which is understandable. Despite this, the staff managed the flow effectively, and it didn’t significantly impact the overall experience. A great stay overall! The only I can complaint is limit restaurant variety

Not as nice as the pictures portrayed. Very disappointing plus the 55$ a night parking on the hotel grounds not included in your booking and the breakfast buffet is 30$ per adult and 15$ per kid also not included in booking. Also the rooms were pretty worn out and the bathroom was horrible the bathroom bathtub clogged up with a foot of water for over an hour while I had two kids and two adults to shower. Also they wanted a 350$ deposit when I showed up that wasn’t mentioned anywhere in the booking. Overall 2 star out of 5 honestly. They did have a many market but it was 7$ for a water.

Great customer service, very helpful with everything, directions to get around, places to go, to eat. Cesar at the front front desk the best.

The room was clean and had everything we needed technologywise. I think the room itself is a good value considering the location ( not sure whether this is really Brentwood or Beverly Hills but either way ). I gave amenities 3/5 bc i think they are in a different building ( the pool and fitness center ) than the building I stayed in, and it seemed like the other building required a golf cart ride (?), and also the parking is $47 per car and it is required to valet. We just ubered there from street parking. The Uber was like $16 round trip before tax. You could probably walk ( we walked back )

The location is good, room is clean and the place is pretty quiet. The hotel provides shuttle bus that comes in regular intervals. The hotel has onsite cafe and restaurants that serve decent food. This place is ideal for a short layover.

It was a wonderful hotel. ; a good breakfast included, a shuttle bus to the LAX included, hot spa, swim pool, & free parking. :location is also good I highly recommend the hotel for those who are visiting LA.

All is good for the hotel stay except for parking lot and unloading location. The parking lot is not very easy to find out. There is no unloading place like most hotels, so it makes inconvenient to unload several luggage. We have to park the car inside the parking lot first, unload our stuff and then return the car. The front desk person was good to give us an hour for free to park our car. Normally the guests are only given half an hour free parking which might not be enough for this big hotel and when there are a lot of guests to check in. Except for such, all others are all good.

This airport hotel do provide shuttle bus service which arrive every 20mins but if you do have bulky luggage, do remember to get some tips ready for the driver that will help you with that. Overall, this is a no frill hotel and we have nothing to complaint about the cleanliness. However, do note that the hotel do not provide any drinking water even though coffee pods and tea are provided. There is Evian water priced at USD 7 placed in you room or you could get 500ml of water from dispenser for USD 8. If you next trip is here, do remember to get your water supply sorted out if not you would have to pay the price tag there. The official check in for this hotel is 4pm but they are willing to check us in early at 2pm. if you want any earlier than 2pm there will be a charge of USD 59+ tax. We also extended our check out which calculate base on formula of 3pm at USD 59+ tax and an additional USD 10 for each additional hours. If you have some time, there is a small neighbourhood 15minutes walk away that have grocery store, restaurant and cafe so I would still think this hotel is strategically located and would recommend it for a stop over.

Despite offering free breakfast, it does NOT start till 7-00am, then finishes at 9-00 sharp. Lots of food then thrown out, it was like packaged scrambled egg, small overcooked mini sausage, and diced fried potato. Lots of overseas guests cane after 9-00am no food? People leaving before 7-00am missed out as well! Room was okay and bathroom was very clean!