Business Hotels in Los Angeles

We chose this hotel because it had a shuttle service from the airport. We were arriving from China after a 20+ hour trip. The shuttle bus driver was very helpful in both directions. However, I am giving this a 1 star review because they scammed us out of $44. As I said before we used the shuttle bus service and did NOT have a car. As we checked in we told the receptionist at the registration desk that we did not have a car two times. We even asked about the shuttle for the next day. We were very tired and jet lagged so when they gave us the paperwork to sign we didn't read it over thoroughly and just signed our name at the bottom like we have done hundreds of times at other hotels. A few days after leaving we saw that they had charged us $44. We called them to find out why and they said it was for parking. They told us there was nothing they could do about it because we had signed the form. We asked to talk to a manager and they put us on hold for 15 minutes then hung up on us. The person we spoke to on the phone was rude and clearly had no sense for customer service. We have stayed at Holiday Inn Express before and it has always been a pleasant experience but this location has some serious issues.

Did not eat hotel breakfast, but feel that the hotel attaches great importance to guest evaluation, the hotel looks like a motel, but the room is OK, the key is the location is good, quiet in the middle of noisy, walk to the Avenue of Stars for 5 minutes, nearby to eat and buy souvenirs are convenient, Driving to Universal Studios for 10 minutes, it is especially suitable for people who want to play in Universal Studios. There is no charge for parking. The only thing I need to remind is that the room is a bit too fragrant, like the detergent with too much taste, the door needs to be ventilated, the window is aisle, there is no landscape

Top notch service! It is really an excellent hotel in the United States! From the concierge to the front desk to the housekeeping, restaurant and laundry service exceeded my perception and stereotypes of America! The view of the room is nothing to say, the gym, swimming pool, and toiletries are great! ! Close to LAX airport and very close to Marina beach. It will definitely be the first choice in California in the future! Thanks for giving me a comfortable holiday!

The room was very tidy and clean, with average sound insulation. The hotel charges more than $20 a night for parking, and it is best to tip $2 each time you pick up the car. Overall, it is very good.

This is my second stay. It is more suitable for Chinese people. There is a kettle and some basic supplies. It is just close to the road and noisy. However, I have earplugs. I recommend everyone to stay here.

Stayed here for 3 nights to attend a high school reunion. It is conveniently located in a quiet location and close to the freeways. Stayed on the 4th floor. The room was clean and the bed very comfortable. We had the daily breakfast which had a nice selection. Annie at the front desk was great. She was very friendly and helpful. Marco in the breakfast area was great too. He was very friendly and attentive. He kept everything clean and well stocked. Would definitely stay here again.

The hotel is located in town near Americana Mall. Lobby is big . The room size is ok. The mattress and pillows are very comfortable.

Room and the property was very nice . The hotel is located right by the highway , so it can be noisy at times The breakfast is cold cereal coffee , juice an a muffin , nothing special at all The front desk staff is friendly and helpful They don’t do daily housekeeping, you need to ask for towels and trash removal

So I'm very kinda disgusted.....first off the room itself is extremely outdated, I mean there is actually chipping in the wood, the Carpet is musty and raggedy the legs on the table is poked out the decor looks so retro, the food in the restaurant made all of us have diarrhea, to top it all off, you guys only have 1!! Microwave for all your guests, this is unexceptable and ghetto, I will be calling ihg, you guys make too much money to not upgrade but that aside, Microwave in the room should come standard This was a waste if my points and there was no other one available for reward nights when I checked yesterday I'm to the pont of tears because I'm coming from Michigan for my daughter birthday who has lupus and is very sick all the time, this was the worst experience you guys are not thinking about the customers Outdated and horrible I want my points back I'm asking respectfully, my daughter and I have lupus our feet and legs swelling alot it is quite a chore to go downstairs to lobby every time we needed to heat up foodIhg told me it's mot against any policy to refund the points he said it's totally up to you, so I'm respectful asking that two of my nights points be refunded and I will absolutely take the other room

They charge 15 dollars a night to park overnight , really a bit much Room was clean but old. Definitely needs a refresh The bed mattress could really be replaced The breakfast was very good