Resort37543094210
January 22, 2025
I would like to express my disappointment regarding a recent experience with the customer service and the accommodation I booked. The customer service representative who handled my call was unfriendly and unprofessional. She claimed that I had deliberately chosen the cheapest option, despite the fact that Check24 suggested booking the more expensive /comfort room instead of the cheaper. Her tone and attitude were offensive and unhelpful. the room I booked turned out to be far below acceptable standards. The floor was unclean, with visible hair scattered across it. There was no proper toilet paper provided, only half a used roll. The bathroom had only one towel, and the room itself was equipped with just one chair and a very small table. If this is considered a "comfort room" for two people, I am left wondering what the standard is for a single person or a non-comfort room. This experience has left me highly dissatisfied....!!!!