Marriott Long Beach Downtown

I really like this Marriott and was surprised at the lower rating. Lobby area is lovely. I used the pool to swim laps and it was great. Rooms are very nice too. We enjoyed breakfast and snacks in the Marriott club room. I would recommend. Great location too.

I'm in Long Beach for a conference and had the option to book at the Marriott (my preferred brand) or the Westin. I should have heeded the other poor reviews, as they are spot-on accurate. This hotel has horrendously bad customer service! I arrived at 2:40 and was told that the hotel had been sold out and probably wouldn't have a room until 4pm (regular check-in time)....which is fully understandable. The guy at the desk "partially checked me in" and took my cell to call/text "the minute a room became available." So I waited at the bar and had lunch. After 20 minutes or so, I began watching the front desk, and over the next hour, 9 different people walked in with luggage, checked in, and received their room keys (and no, they were not ahead of me in line waiting in the lobby like I was). After waiting nearly an hour and a half since I arrived, I saw a large group of airline flight attendants walk in. I went back to the front desk and jokingly asked if they forgot about me. The guy at the desk flippantly said, "so no one called you? I know a long day of travel can be frustrating," insinuating that I was the problem. No apologies whatsoever, which would have made the entire matter much better. While this was going on, another front desk agent, who epitomized customer service, thanked the guest he was helping for being a platinum member (the same level as me) and informed him that we had upgraded him to a harbor view corner room. This was the 10th person who walked in the door and approached the desk and was immediately checked in. To be fair, I was also upgraded to a corner room, but upon reaching my room, I discovered that it is eye level with the next-door parking garage roof deck (15 feet away) - and certainly no city or harbor view, where the headlights from the cars leaving shine DIRECTLY into the room, requiring me to close the blackout curtain on the window. One lady even waved to me as she got into her car! Why was I not checked into a room and given a decent one at that? I couldn't care less about the upgrade, but a long-time loyal Marriott member should be given a decent room and treated fairly while trying to check in (and I spent $40 at the bar while waiting when I should have been offered access to the M Club to wait). Also, my room didn't have an iron or an ironing board (they now have steamers). Since I'm here for work, I messaged to see if they could bring me an iron and an ironing board. When it arrived, I even got attitude from the person that delivered it, saying, "Well, your room DOES have a steamer." I'm seriously considering checking out and walking down to the Westin or Hyatt, where I hope they appreciate loyal customers (I have status with Hyatt, as well).

My wife and I recently stayed at the Marriott LB Downtown prior to a cruise. Hotel is in a perfect location to easily get to local restaurants and to the cruise terminal. We had a fantastic stay! We knew we would have a great stay since our check in experience was friendly, quick and easy! The room was beautifully appointed. Everything was fresh, clean and welcoming. Enjoyed a delicious late dinner at the restaurant and very much enjoyed our breakfast buffet. Can’t wait to return!