Buckle Street Studios by Locke Reviews

Response from Property: Hey There!Thank you so much for your thoughtful review! 😊 We're glad to hear that you enjoyed your stay and found the area convenient and safe, with such a great view and easy access to the tube. It's wonderful that we could make up for the delayed check-in with a complimentary late check-out—thank you for your understanding!We do apologise for the issue with the couch and appreciate your feedback; we'll ensure this is addressed with our housekeeping team. We're thrilled to hear you'd consider staying with us again, and we can't wait to welcome you back for your next trip! 🌟Many ThanksDixie+Buckle Team

Response from Property: Dear YuroThank you for your thoughtful feedback, and congratulations on your honeymoon! We’re so glad to hear that Neha and our team made your stay special with the little surprises. We truly appreciate your kind words about the staff.We are really sorry for the inconvenience caused by the window leak and the room change, as well as the issue with the hot water. This is certainly not the experience we aim to provide, and we will look into these matters to ensure they are addressed. We understand how disappointing it can be when things don’t go as expected, especially during such a special occasion.Thank you again for your understanding, and we hope to have the opportunity to welcome you back for a more seamless stay next time. Wishing you both a wonderful honeymoon! 🌸Kindest RegardsDixie+Buckle Team

Response from Property: Thank you so much for your kind words! 😊 We're delighted to hear that you consistently enjoy your stays with us and appreciate the warm greetings and great service from our reception team. We look forward to welcoming you back again soon! 🌟

Response from Property: Hey There!Thank you for your lovely review! We're so glad you found the space cozy and appreciated the convenient location and free laundry service. We understand the room may feel a bit snug with larger luggage, but we're happy to hear it was still a comfortable stay overall. Hope to welcome you back soon! 😊Many ThanksDixie+Buckle Team

Response from Property: Dear GuestThank you for sharing your feedback with us. We sincerely apologise for the inconvenience you experienced during your check-in process. It’s disappointing to hear that your room was not ready upon arrival, and I understand how frustrating this must have been, especially after a long day of travel.I’m sorry that the second room did not meet your cleanliness expectations and that the housekeeping policy did not align with your needs. We strive to provide a comfortable and clean environment for all our guests, and I regret that we fell short during your stay.I appreciate your positive comments about our location and the nearby café. Your feedback is invaluable, and I will ensure it is addressed with our team to improve our service in the future.Thank you once again for your review, and I hope you might reconsider staying with us again in the future.Best regardsDixie+Buckle Team

Response from Property: Thank you for sharing your feedback! We’re glad to hear that you enjoyed the location and found it convenient for accessing the tube station and nearby attractions.We understand that you noticed a difference between our hotel and Leman Locke. We are always looking for ways to improve our property and enhance the guest experience. We appreciate your insights and hope to welcome you back soon!

Response from Property: Hey Elsie!Thanks a ton for sharing your experience with us. We're thrilled to hear you had a rad stay at Buckle Street Studio in May!It's awesome to know you found the room design lovely and cozy. We totally get that cozy vibe – it's all about those good feels! And stoked to hear you found everything clean and beautiful. 😎We're glad you found the bed comfy and spacious, and that the kitchen, though small, was well-equipped with likely new implements. Sorry about the water leakage from the shower door – good thinking on using the towel as a quick fix! And how cool is it that we offer a washing machine on the mezzanine floor for free? Convenience level: 100!Our location is pretty killer, right? Just a 2-minute walk from the Tube, and with Tesco, Sainsbury, and loads of restaurants nearby, you're set for anything!Shoutout to our awesome staff for being nice and friendly – they're the real MVPs!Can't wait to welcome you back for another epic stay next time!Cheers,

Response from Property: Dear GuestThank you for sharing your feedback regarding your recent stay at Buckle St Studios by Locke. I’m truly sorry to hear that your experience did not meet the high standards we aim for and that you faced issues with the WiFi connectivity and reception service.I apologise for the inconvenience caused by the frequent disconnections and the lack of responsiveness from our team. We strive to ensure that all guest requests are handled promptly and effectively, and it's clear we fell short during your stay. Your comments about the bedding and towel service are concerning, and I will address this with our staff to ensure that our service improves moving forward.We value your loyalty to our other Locke locations and deeply regret that this stay did not reflect the quality you’ve come to expect from us. Your feedback is invaluable in helping us enhance our service, and I hope you might consider giving us another chance in the future.Thank you for bringing these issues to our attention, and I wish you all the best in your future travels.Warm regards,Dixie+Buckle Team

Response from Property: Hey There!Thank you for your lovely review! We're thrilled to hear that you found our location so convenient, with easy access to Aldgate East Tube Station and nearby landmarks like Tower Hill and Tower Bridge. It's also great to know that the abundance of halal food outlets and nearby stores added to your experience. We hope to welcome you back on your next trip to London!Many ThanksDixie+Buckle Team

Response from Property: Dear GuestThank you for taking the time to share your experience. I’m delighted to hear that you found your room gorgeous and clean! However, I sincerely apologize for the mix-up with your room assignment and for the initial lack of support from our team.It's disappointing to learn that the service you received did not reflect the welcoming atmosphere we strive to provide. I’ll be addressing this with the team to ensure we improve our communication and assistance for all guests moving forward.I’m glad that you eventually got to enjoy your correct room and had a lovely stay overall. We appreciate your feedback and hope to welcome you back for an even better experience in the future!Best regards,Dixie+Buckle Team

Response from Property: Dear ZenobriaThank you for your wonderful review! We're delighted to hear that you enjoyed our great location and found your room clean and the shower to your liking. It's fantastic to know that you found it convenient for both the underground and local attractions.We hope to welcome you back for another short stay in the future!Kind RegardsDixie+Buckle Team

Response from Property: Dear GuestThanks a ton for your awesome review! 🌟 We're thrilled to hear you loved the location and amenities. Our front desk crew is over the moon with your shout-out—they strive to be as amazing and helpful as possible!Can't wait to have you back for another great stay. Thanks for choosing us!Best vibes,Dixie+Buckle Team

Response from Property: Dear LessmanWe're truly sorry to hear that your experience at our hotel fell short of your expectations. Providing a comfortable and welcoming environment for our guests is our top priority, and we regret that we didn't meet that standard during your stay. Your feedback is invaluable to us, and we'd like to learn more about your specific concerns to address them properly. A member of our management team will be reaching out to you shortly to discuss your stay further and hopefully make amends. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Kind RegardsDixie+Buckle Team

Response from Property: Hey There!Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and that our lovely staff, beautifully designed hotel, and comfortable beds contributed to a great experience.We're glad to know that our convenient location near Aldgate East Underground and various restaurants and convenience stores added to the convenience of your stay.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm regardsDixie+Buckle Team