Eccleston Square Hotel

We used the room service two nights and the burgers were very good, it’s a shame that the menu isn’t a larger selection. But we chose the same food both times as it was so good. I booked the hotel as I had an operation nearby in The Cleveland Clinic so my husband stayed all 3 nights and I stayed the 1st & 3rd

Poor lighting, especially in the bathroom. Wife had trouble seeing to put on makeup etc. Plugs did not work with converter to use flat iron. Staff is very pleasant, rooms are small (which is always expected in this part of the world). Hotel is very clean

If you are looking for a luxurious stay, I would look elsewhere. We had paid more for a King bed with a garden view but upon check in were told our room was in the cellar. I've never stayed in a basement room, but after a long flight thought we'd give it a try. When we were headed to sleep we noticed spiders and webs and asked to be switched to a room with a garden view as we had booked. After 1.5 hours in the middle of the night, the very nice front desk attendant cleaned the webs and disposed of the spiders. We had a separate pre-paid booking later in the week and this time did have the garden view room. It's smaller than the cellar room, but feels better to not be in a basement and have more natural light. Again this time I found small bugs, stains, etc. Aside from the feeling that the hotel wasn't very well taken care of, the garden is actually across the street and you must ask the front desk to give you access. The area is nice and quiet, situated in a calm part of town with a good amount of restaurants and grocery stores within walking distance. I am not a regular reviewer but a very frequent traveler; I had reached out to the hotel in advance to give them a chance to make this right between us. I would not stay here again if it were $100 cheaper per night.