The Savoy

Large room, high-quality decoration, good view

There was a thief among the hotel service staff who stole the jewelry from my suitcase. The hotel said they would investigate, but they only wanted to check the surveillance and communicate with the people entering and exiting the room. They didn't expect to get it back. The hotel was first given half a day to investigate. Half a day later, the security manager said that no abnormalities were found after communicating with the three employees who entered the room. The investigation was still ongoing and there was no conclusion yet. So I called the police. The Filipino female waiter at the front desk of the hotel was very friendly, but when I checked out, it was funny again. The white waiter gave me a bill of 114 pounds in addition to the room charge. There were many items that I was not clear about. I asked for details. It was the cost of picking up and dropping off luggage, and the cost of extra mineral water (the hotel regularly supplies 2 bottles every day, and when I called to ask for water, it didn’t say there was an additional fee). I expressed my confusion, and the waiter took the initiative and said she could get it from the bill. As if giving me a favorite, I said to her "yes you should" very rudely. The final bill was less than £40. What is the purpose of this set of procedures? Offer me a discount? In addition, the water in the washbasin in the room was very slow and the breakfast was a bit rough. Write down your real experience for everyone’s reference. It is understandable that the facilities of an old hotel with a history are a bit outdated. If there is a thief, whoever is taken advantage of should go.