20-28 Bolsover St, Westminster, London, W1W 5NB, United KingdomView Hotel Details
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Gem Fitzrovia Hotel Guest Reviews
4.2/5
Very Good
135 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.2
Cleanliness4.3
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All reviews(135)
Positive reviews(31)
Reviews with photos/video(6)
Awesome stay(15)
Great location(9)
Great service(6)
Negative reviews(4)
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 18, 2024
What a brilliant hotel
Great location
Friendly staff
Would highly recommend
Guest User
Superior Double Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 4, 2024
Great location , nice rooms , good breakfast
Response from Property: Dear Guest, Thank you for taking the time to complete an online review following your recent stay at the Fitzrovia Hotel. It is great to hear you enjoyed all the benefits of its superb location, breakfast and the room. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to our hotel again in the future. Kind regards,Gem Guest Relations Team
Adely
Superior Double Room
Stayed in Dec 2023
Family
12 review
4.2/5
Very Good
Posted on Dec 28, 2023
Service is excellent, staff is attentive and helpful. Perfect location!
Ronli
Superior Double Room
Stayed in Jul 2022
Couples
10 review
3.5/5
Posted on Aug 1, 2022
Good location,. in between Regent Park and Oxford street, 10mins to either location or to Marylebone. But still solid 10mins to everywhere. room generally clean but it is not spacious for even two luggage. window cannot be open but luckily the air con work
Guest User
Superior Double Room
Stayed in Mar 2022
Couples
3 review
5.0/5
Outstanding
Posted on Apr 14, 2022
It is our second time stay in this hotel and the quality and service is extraordinary. We would definitely choose this hotel again on next stay. Very spacious room. We have rooms facing the road but as the locations are on the quiet side of the street, we didn’t feel any noise at all even with the window opened. Loved out stay
Rushisuowen
Triple Room
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The hotel exceeded expectations, it's great! Good location, very close to Warren Street subway station, near the Telecom Tower, it's quiet in a busy city. The hotel facilities are also very new, very British style, I like it very much, especially compared to the Royal National Hotel where I stayed two days ago. Although it's a bit expensive, it's worth it!
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Response from Property: Dear Guest, Thank you ever so much for having taken the time to share this detailed and wonderful review following your recent stay with us.We are delighted to see that your expectations were exceeded on all fronts on this occasion, and rest assured your kind comments have been shared and celebrated with the entire team. We hope to have the pleasure of welcoming you back again soon!Kind regards,Gem Guest Relations Team.
Guest User
Superior Twin Room
Stayed in Mar 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Mar 9, 2024
The hotel's location and service are excellent. You can walk to Regent's Park to enjoy the cherry blossoms🌸, or you can stroll to Marylebone, Soho, etc. It's very convenient and highly recommended. The only thing is that the hotel's sound insulation is not good, maybe it's a common problem in old buildings.
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CeciliaHwang
Superior Double Room
Stayed in Feb 2024
Family
25 review
4.0/5
Very Good
Posted on Feb 17, 2024
My passport was stolen in the UK and I had to go to the London consulate to apply for a travel permit. I chose one of the four-star hotels closest to the consulate. There were not many four-star hotel options nearby. This hotel was in a good location, walking distance from the Portland Street subway station. It took about 3 minutes. The surrounding area felt quite safe and it was considered a central area of London. The hotel rooms in the city center were relatively small. This was a hotel run by an Indian. The hygiene was a bit average. It was pretty passable. I didn’t book a hotel. For breakfast, there are Tesco Express, Boots, small restaurants, small shops, and coffee shops on several streets, focusing on convenience. But I hope I won’t need to come to the consulate to do these annoying things in the future...
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Guest User
Superior Double Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 8, 2024
The location is very good, cost-effective, the hotel is not a big brand, but it is very good, recommended
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Response from Property: Dear Guest, Thank you very much for giving us a perfect rating and for recommending our hotel. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We shall share your lovely compliments with our team and look forward to welcoming you back soon!Kind regards,Gem Guest Relations Team.
Guest User
Superior Double Room
Stayed in May 2024
Solo travelers
8 review
2.5/5
Posted on May 17, 2024
The room is definitely not good! Whoever booked on Ctrip will regret it! I booked a room with breakfast, and it seemed to cost about 300 RMB more! After arriving at the store, they actually said that if you want to have English breakfast, you have to add 5 RMB! You ordered a continental breakfast! Speechless, I only booked a room with breakfast on Ctrip! And the room was very bad, but the price was really not cheap! A 17-square-meter basement with breakfast costs more than 2,300 RMB a night! I can't figure it out! I can only think that Ctrip is cheating people, because now there is big data and artificial intelligence, and it will definitely push you the most beneficial to Ctrip! I suggest that you can compare more, such as booking, *******, etc. I also looked at it this time, but later I registered that the signal was not good! China Mobile's roaming network in the UK is capped at 30 RMB a day, and navigation is not enough. After 30, the network speed is very slow! Friends who travel can use it as a reference!
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Guest User
Superior Double Room
Stayed in Jun 2024
Business travelers
2 review
3.5/5
Posted on Jun 29, 2024
There are steps at the entrance, so be careful with large and heavy luggage.
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Response from Property: Dear Guest, Thank you for your kind words after your recent stay at Fitzrovia Hotel. We are very happy to hear that you enjoyed your stay with us and would be happy to welcome you back to our hotel soon! Kind regards,Gem Guest Relations Team
Jiabei��jiabei
Superior Double Room
Stayed in Aug 2023
Family
10 review
5.0/5
Outstanding
Posted on Aug 24, 2023
The taste of British style in a quiet alley, the room is small, the bathroom is not big, the key is that the service is very good! Breakfast is also good 👌👍
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Guest User
Triple Room
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 19, 2024
The hotel is clean and hygienic, the bed is very comfortable, and the waiters are very nice
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曼徹斯特
Triple Room
Stayed in May 2023
Family
2 review
2.5/5
Posted on Jun 15, 2023
The hotel has an elevator so you don’t have to worry about carrying large luggage up the stairs to your room. There is a Nando’s fried chicken opposite and a Tesco express next to it. It takes 5-8 minutes to walk to the subway station👍
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Guest User
Superior Double Room
Stayed in May 2023
Couples
53 review
5.0/5
Outstanding
Posted on May 30, 2023
I didn't expect much at first, but when I got to the room, I was very satisfied. Two people travel, the room size is enough. Breakfast is also available. The location is very good and the neighborhood is quiet. I basically walked to the main attractions in the first two days.