Hotel Citystay

Just want a good place to lay your head? Read on! My husband has been going up to London for Merchant Navy Day for a number of years now, and has always stayed at City Stay for at least the past 12 of them. Classed as a budget hotel it is more than adequate for his needs. 2 minutes from the tube to Kings Cross Station it is ideally situated. The rooms are clean and the bathroom is a reasonable size, but being an older building the stairs to the upper floors are not the widest! There is a small friendly lively pub nearby with tables outside if you prefer something quieter. There is a garage opposite with an onsite co-op shop and a Sainsburys store a short walk away to purchase your own food. The kitchen is situated downstairs and is stocked with basics, bread, milk, serials etc, as well as cooking facilities. Obviously the state of the kitchen is dictated by the guests who use it but always starts off very clean daily. There is also a small lounge with tv for socialising. If you are visiting London for sightseeing then you save a lot on normal accommodation prices. You can pay at the hotel and they do have a 24hr cancellation policy.

Would not return The mattress was saggy, the toilet was literally black at the bottom. There was black mold in the shower. The skirting board was full of grime. The room stunk. The bedding was crisp and clean.

What can say? Awful Hotel ‘room’ was out the back and up 3 flights of fire escape stairs. Bed was broken so any slight move made a noise. ‘Breakfast included’ was non existent. No evidence of any dining area or breakfast and no mention of breakfast by hotel staff. Daily housekeeping was clean towels left in a bag out side the room on one occasion. Carpets in room and flooring in kitchenette and bathroom disgusting. Food left in kitchen cupboards from previous stayers. Rat/mouse traps visible next to fridge. Used face mask left in top of wardrobe. Curtains hanging off the railing and overall decor was sub standard. No drawers to put clothing. Only one small bedside with 2 drawers and a wardrobe with no hangers provided. Towel rail in bathroom was not fixed to the wall so kept coming away. Not at all soundproof, woken throughout the night by various stayers walking past outside the window on the fire escape landing talking. Doors banged when closing, could even hear the extractor fan from the bathroom next door in our ‘room’. If the room was not ‘non refundable’ I would have cancelled this hotel and found somewhere else to stay.

My bedsheet was not changed on my in date. My bedsheet was not changed. They kept for me an already used one with stains on it and they deliberately laid the bed with the other side of the bedsheets just for me not to recognise it meanwhile l gave them prior notice of my checking time. The kitchen and fridge also is very unkept. The fridge is very old and atleast needs to be kept neat. Bad customer sevice

Very dirty