Church Street Hotel by Belvilla near The Oval

Terrible experience at this hotel! I got bed bug bites and contacted the hotel but got no response. Another guest had bed bugs and was not being addressed. Room was never cleaned in 5 days and my trash was full for 3 days. The curtain in my room was ripped and dirty. The hotel smells really bad and kitchen is not clean. I asked for assistance from 3rd floor with my luggage and no one assisted me with the narrow stairway. I stayed in this hotel in 2021 because it’s near my family in UK but the management has changed and it is not the same at all now.

Very nice place however still waiting for our security deposit to be returned. Seems strange that you have to wait so long to get it back when transfers are instantaneous nowadays!

Pre-paid to stay here, upon arrival was told there is a deposit required for the room, but it must be paid by card. As an ex-pat who hasn’t lived in the UK for the past five years, my only bank card is a Chinese bank card and it can’t be used in the UK. I offered alternative payments for the deposit but was refused. The counter staff didn’t even have a phone number for his boss to try and solve the problem and I was refused my stay there and had to find another hotel. It was after 6pm and many other hotels were already sold out. Very stressful. ADDITIONALLY, I was refused a refund for the room. The whole place reeked of unprofessionalism. What a joke of a hotel…

My partner booked two days accommodation to stay at this hotel for us due to nearby appointments. The only clean thing in the room was the bedding. In the first day the hot water was hit and miss day two no hot water. When I called to report the fact there was no hot water to the male staff member from the hotel that answered the phone he said he was not on site and needed to ‘get a technician’ I asked when this would likely be as I have to travel back home in the morning. He said I don’t know and laughed at me down the phone. I expressed that I did not find it funny that we have paid for hotel accommodation without the fundamental things that you expect. I expressed I would need to complain if this was not able to be rectified I was told ‘use the downstairs shared facility’. I expressed I should not need to do that as my partner has paid for a room with facilities and since he is now at the local hospital I do not feel comfortable sharing. I asked for a refund and was told by the hotel staff member:’what do you want hot water or your refund?’I then expressed I would like a refund then I was told: ‘ I don’t know I need to check with my team’. Another issue I experienced during my stay was when I left the hotel room mid morning and almost got struck by a huge heavy blue laundry bag of around 3 feet being thrown over the stairway have by a male member of staff that then realised that I was almost struck over the head by this. The man then called out ‘are you ok?’Health and safety in this hotel is clearly not a concern. I would not wish to stay in a hotel like this again as there are clearly health and safety standards and basic expectations that are not provided when you are paying for a hotel room.

Great location, great stay at a budget price. The hotel is full of beautiful pictures and icons, and is brightly decorated. The room was great, with a good shower. Staff are very friendly and helpful. There is tea and coffee available for residents. Nice place and I would stay again.