Guest User
September 18, 2024
My family and I stayed here on a recent trip to the UK. The hotel was lovely and the views were stunning., although the cleaning was very hit-and-miss. Somedays our rooms were not cleaned properly and housekeeping often took a long time and never answered the phone anytime we tried to call. Marzanna, from Room Service, was brilliant and deserves a raise. We ordered from Room Service a lot whilst we stayed here and most of the time she was the one that took our order and delivered it. She was always so friendly, efficient, and very attentive. She always remembered our dietary requirements and even provided useful tips on getting around London/things the kids might enjoy. Thank You for making our holiday so wonderful! Would definitely recommend.