Guest User
December 9, 2024
our experience in london was absolutely wonderful. variety of food around the city was incredible, plenty of attractions to visit, transport is super easy like the metro that’s close by and we got quite lucky with weather i believe as it started to rain once we had left. now, our stay at park plaza riverbank was a big part of why we loved our trip and there’s a few people we would like to give credit to as they were truly remarkable. kieron, andrew, alexandra and one gentleman from concierge (sorry we forgot the name). service was great and we stopped by reception on a few occasions just to have a nice conversation with them. information about the hotel was clear, directions to attractions were good and food recommendations were very good too. we travel a lot so hopefully we come back to london soon and if we do then this is our go-to. we did have a room with a view of the river thames which was nice however, i think next time i’d like a larger room, maybe a suite. one thing i’d like to recommend to the hotel is hiring some more housekeeping staff as waiting times can be a bit slow and spot checks in the room need to be a bit better. also, i like the style of the hotel but i think it needs a lot more life as it’s quite lifeless, perhaps quite a few more plants by the entrance and in the lobby. p.s. we love the mint candy!