Guest User
December 25, 2024
I've stayed here and at your sister hotel, Culpeper, a few times now—sometimes on my own, other times with my child—and every stay has been fantastic! The rooms are always spotless and perfectly equipped for a short stay. They are a bit snug, especially the Buxton ones, but let’s be honest, you don’t come to London to lounge in your room! My only tiny gripe would be the shower curtains—I wish they were weighted or heavier so they didn’t cling during a wash, but that’s honestly the only thing I could fault. What really keeps me coming back, though, is the incredible staff. Welcoming, charming, fun, and wonderfully efficient—they truly go above and beyond. Nothing ever feels like too much trouble, and their warmth and lovely personalities make every visit so special. It’s this genuine, thoughtful service that makes me hesitant to try anywhere else! The less formal, more personal style of hospitality is such a refreshing touch, and those small, friendly interactions always leave a lasting impression. Absolutely excellent all around!