130 Queen's Gate Apartments

As a diamond customer for many years, I left a hotel review for the first time: whoever booked the hotel and who regretted checking in was shocked by the arrogant and rude attitude of the hotel property manager (I didn’t know that my order of nearly 2,000 a night turned out to be the basement, so I followed up in time The front desk of the hotel communicated with the situation) but was surprised by the property manager who came out suddenly (to avoid the issue of racial discrimination, let’s not talk about the person’s appearance) and his bad and arrogant attitude, saying that you can cancel if you don’t want to stay I reconfirmed that the reply was that he said that what he said represented the hotel, so he immediately contacted Ctrip customer service and the duty manager and said that he would help me cancel the money and have not returned the money to me. I am speechless and disappointed. Please follow up with the superior department of Ctrip in time. The cooperation of the hotel and the refund of all the fees for my unsuccessful check-in, please also implement the promised compensation such as hotel coupons for me to stay in Hilton! The hotel and its locality are not considered a hotel and its poor service attitude. I don’t even know what is a poor service facility, and it charges more expensive than five-star. It is super discriminatory against Chinese people. I have never encountered such a hotel and service. It is also the first time to go abroad after the epidemic has opened up "eyes". Please ask the customer service department of Ctrip to complain about the legal sales market, etc. to check my order and check-in. I will refund the full amount in time and fully consider cooperation with the "hotel" to avoid similar encounters with other compatriots. Or worse!