Palace Court Hotel

Booking this hotel was one of the worst decisions I’ve made for my family’s travel. The images and descriptions online promised a clean, comfortable stay, but the reality was shocking. From the moment we entered, it was clear the rooms were in a terrible state—mold on the walls, stains on the bedding, and a persistent musty odor that immediately triggered respiratory issues for one of my family members, who has asthma. As a family, we value safety, especially when traveling with children, and what we encountered was an outright health hazard. After seeing these conditions, I looked up reviews on TripAdvisor, and sure enough, countless others had reported similar issues: rat sightings, severe mold, filthy bathrooms, and an overall lack of cleanliness and hygiene. Feeling concerned for our health, I requested a refund well in advance of our reservation dates, hoping to find a safer option for my family. Shockingly, the management outright refused, showing no empathy or accountability. They were completely dismissive, more interested in keeping our money than addressing legitimate health and safety risks. This hotel’s disregard for guest safety is appalling. They advertise falsely, ignore serious complaints, and refuse any resolution even when health risks are involved. I urge anyone reading this to look elsewhere. No one should have to pay to stay in such dangerous, unclean conditions. Protect your family and avoid this place at all costs. It’s clear that the management is only out to take your money, no matter the risk.

Bad experience Hotel room is hot. Hotel only have WiFi in reception which is fine. However, my mobile data plan connection is reali bad. I requested to change room due to connection and hot issue. No reply on WhatsApp at all. When I msg hotel through booking webpage, they only reply me that hotel WiFi only available in receiption. I replied 3 times not related to hotel WiFi. But they didn’t do anything regarding my request. Therefore, I booked other hotel as the situation in this hotel is reali reali bad.

The worst hotel we have ever been in. We tried to get the keycode and at first it did not work. It did in the end but I wish it hadn't. We went downstairs to the basement, found B1, opened the door and was shocked at the condition of the room, it was disgusting and smelly with paint coming off the walls, holes in the walls and door, the worst. I walked in the shower room and even worse. I sat on the bed and could feel every spring in it, it was bad enough to sit on it, let alone try and sleep. We did not do this. I sat on the edge of the bed and booked another hotel nearby at a cost of £349 and we walked out. Now the Hotel will not help with any refund as they say they were not given a chance to sort it but looking at other reviews, we did not want to stay there any longer. The basement room is not advertised anywhere and their reply was the receptionist could have given us another room. Not sure why the agencies selling these rooms do not check the reviews more often as if they did they would not sell any of them. Agoda will not help either so I wasted £261 on the room we never stayed in. As you can guess, not happy.

Wow. Where do I begin? Palace court? A palace it is not. We arrived and had a super unhelpful person on reception who rolled his eyes as had to get off his phone call when my friend couldn’t get the codes to work.. once we eventually got into the rooms we wished we hadn’t been able to get in. What. A. Mess. Dirty bedsheets, not clean. Dirty smelly showers. Clogged up sink in one of the rooms ( we had 2) Also a child had been let lose with a crayon and had made an amazing masterpiece along the wall. To be honest this almost brightened the place up! The other room had bugs/mites in it which caused one of the girls to sleep in our room so she didn’t get bitten. I would like to know where the pillows are from as they are USELESS! ( so I can leave them a review as well) a piece of paper would be better to sleep upon. Both myself and my friend had to use the bath towels to actually prop our heads up but after a few hours of awful sleep I folded my duvet up and laid my head on that.. thankfully it was so hot ( no fan) that I didn’t get cold.. I was obviously that miserable my friend woke in the night ( probably due to the lack of pillow and comfort) and saw me asleep but looking well and truly fed up. IN MY SLEEP. Upon exiting the following morning we done a sweep ( not literally but it needed it) of the room and found a mouse trap! How delightful My other friend also found a suspicious red stain on her duvet .. ( looked like blood and was old and was not hers) Curtains falling down and literally held up by hopes and dreams and not a lot else. Shutters nailed shut so they can’t be used so therefore no window can be left open at night ( in hot temperatures I may add) due to close proximity to the road. ( though nobody would want to break in. More like there would be a queue to break out) a “beautiful” garden filled with rubbish which attracted foxes at silly o lock in the morning. I could go on and on and on. To anyone looking at this on websites to use DO NOT STAY HERE. I wouldn’t let the fleas on the foxes rummaging through rubbish stay here ( well they and the mites could have a party I suppose) let alone human beings. AVOID AT ALL COSTS !!!!

horrible experience. the room with the sloping floor. The worst thing was the window which was broken and in unacceptable conditions of wear. It was cold coming in, a bit like sleeping outdoors. I advise you to stay away from this hotel because even if the good location seems inviting the problems are enormous.