22 - 28 Broadway, Westminster, London, SW1H 0BH, United Kingdom
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10/10
Guest User
9.5/10
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6.0/10
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8.5/10
Wulezhai
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8.0/10
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10/10
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User Uploads (49)
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10/10
Bamaliuyikang
5.5/10
Yuwenjun
9.5/10
Chun
9.5/10
Chun
8.5/10
Wulezhai
10/10
linli67
Near Hotel (7)
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9.7/10
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10/10
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9.5/10
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10/10
Galahad Chen
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1 night
Guest Reviews
9.4/10
Amazing
132 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.2
Service9.4
Cleanliness9.4
Chun
Deluxe King Room
Stayed in Mar 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on May 2, 2025
Good Service, convenient location, room very hygiene, breakfast is great. Only the bed a bit too soft, will be great if the mattress more supportive
Response from Property: Dear Chun,Thank you very much for taking the time to share your kind feedback following your recent stay with us at Conrad London St. James.We are delighted to hear that you enjoyed your stay with us overall. It ss also wonderful to know that our service met your expectations – your compliments will be gladly shared with the team.We do, however, appreciate your constructive feedback regarding the mattress. Comfort is a top priority for us, and we understand how important a good night’s sleep is. Please rest assured that we are reviewing this and will take your comments into consideration as we continually look for ways to enhance our guest experience.We truly hope to have the pleasure of welcoming you back in the near future.Warmest regards,Daryna Shnaider Guest Relations Manager
Guest User
Superior King Room
Stayed in Jan 2023
Business traveler
1 review
10/10
Outstanding
Posted on Mar 3, 2023
Opposite to St. James Tube station. Spacious room. Polite and friendly staff. Good buffet breakfast.
Galahad Chen
Deluxe King Room
Stayed in Oct 2022
Business traveler
2 review
10/10
Outstanding
Posted on Nov 27, 2022
Nice location near by Big Ben, City of Westminster, the service also amazing!
Guest User
Deluxe King Room
Stayed in Dec 2024
Business traveler
3 review
9.7/10
Amazing
Posted on Feb 4, 2025
The location is great, right near Buckingham Palace. The service staff is also very friendly. But the room is relatively small, and there is no view outside the window.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We truly appreciate your thoughtful feedback and are delighted to hear that you enjoyed our prime location near Buckingham Palace. It is indeed a privilege to be situated in such a historic and vibrant part of the city, allowing our guests to explore London with ease.We are also pleased to know that our service staff made a positive impression on you. Providing warm, attentive, and friendly hospitality is at the heart of what we do, and it is always rewarding to hear that our efforts have been recognized and appreciated.However, we sincerely regret that the size of your room and the lack of a view did not fully meet your expectations. Due to the central location of our hotel, some of our rooms are designed to maximize space efficiency, and certain accommodations may face the interior of the building rather than offer an external view. We understand that this may have impacted your overall comfort, and we truly appreciate your understanding. Should you choose to stay with us again, we would be happy to assist in selecting a room category that better suits your preferences.Your feedback is invaluable to us, as it allows us to continuously improve our guest experience. We hope to have the pleasure of welcoming you back in the future, where we will strive to make your next stay even more enjoyable.
Yuwenjun
Deluxe King Room
Stayed in Jul 2024
Family
8 review
5.5/10
Posted on Sep 10, 2024
I don't recommend it very much. It's not as clean as the Holiday Inn at the airport.
Service: A family of four booked two rooms and was given the first room on the corridor on the bottom floor (facing the exit door!) and the last room on the corridor! You tell me this is not discrimination, what is it!
Environment: Three-star standard, the lobby is very, very small
Hygiene: 🚽There are old stains. Check-in was not until 9 pm. There was an unknown liquid on the floor of the shower room! I seriously suspect that it was not cleaned!
Facilities: The sockets on the desk cannot be used! The makeup mirror light in the bathroom is not connected to the bathroom, which means that the makeup mirror cannot be turned on even if the light in the room is turned off. The sockets in the bathroom 🔌 do not support hair dryers!
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Response from Property: Thank you for choosing Conrad London St. James for your recent stay and for sharing your feedback with us. We are truly sorry to hear about the cleanliness issues you faced during your stay. This is not the standard we uphold, and it definitely should not have happened.Our Guest Relations Manager would love to stay in touch with you personally to apologize for the inconvenience and ensure that your concerns are addressed.We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards, Conrad London St. James
Guest User
Superior King Room
Stayed in Jan 2024
Couple
11 review
9.5/10
Amazing
Posted on Mar 4, 2024
There are three elevators, which is more convenient
Breakfast is pretty good, with soy sauce (poached eggs need to be dipped in soy sauce😆)
There is a lady at the front desk who speaks Chinese very well and is very considerate.
The welcome service was also good. They took the initiative to pick up luggage, helped check train tickets, and enthusiastically helped compare prices.
Of course it cannot be compared with the domestic Conrad.
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Guest User
Deluxe Twin Room
Stayed in Dec 2023
Traveling with friends
29 review
10/10
Outstanding
Posted on Mar 30, 2024
The largest hotel I've stayed in London, with a great location, right next to the train station and very close to the London Eye.
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Guest User
Deluxe King Room
Stayed in Nov 2023
Solo traveler
3 review
2.0/10
Posted on Jan 3, 2024
The room was very dark and narrow, like living in a basement, and the TV couldn't be watched. After complaining, a personal inspection came. It was considered a three-star hotel in China at best. You still need to reserve a seat by the window for breakfast, which is weird.
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Guest User
Deluxe Twin Room
Stayed in Nov 2023
Family
12 review
10/10
Outstanding
Posted on Dec 29, 2023
Like a hotel, breakfast is good. Children under 12 are free, which is good. Good service, very close to Big Ben and the London Eye. I’ll choose it next time I come back to London. Goodbye London.
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Anonymous User
Family King Room With A Single Bed
Stayed in Jun 2023
Family
41 review
5.5/10
Posted on Jul 17, 2023
Why do I give it such a low score? First of all, the location is good. There is the subway across the road, and it takes 5-10 minutes to walk to St. James's Park and the London Eye. However, because it was too close to the subway, it was really noisy. The room I stayed in first with a street view had a subway sound after 12 o'clock at night, and it felt like the subway sound came again after 5 o'clock in the morning. I really couldn't sleep well. Then the most dissatisfying thing is that although the reservation said that children are welcome and extra beds are free for the excess number of people, when I checked in at the hotel, they were told that two adults and two children (the children were not over 8 years old) could not pass the fire and required +360. Pound for one night! We stayed for 7 days in a row! 25000RMB? ! And the person serving her is a Hong Kong person. Does she have any KPIs to meet? I was too tired to take the kids with me at that time. After taking the train for five hours, I had no energy to argue with them as soon as I arrived at the hotel. I wanted to take the kids to check in as soon as possible. The counteroffer came to +250 pounds a night. In fact, I really should not stay here and find another hotel. There are many hotels nearby.
To be honest, it's nice to meet other foreign waiters. Sometimes in foreign countries, the people who give you a stumbling block are actually Chinese.