Guest User
November 29, 2024
My mother and I recently enjoyed a wonderful 4-night stay at The Dorchester. The location was perfect, the newly refurbished bedrooms are beautiful and the Christmas decorations in the lobby area, stunning. What stood out for us was the impeccable customer service, always delivered with a genuine smile. Kai on concierge, managed to make a restaurant reservation at a venue which had been fully booked weeks in advance, this really made our weekend memorable. Also, a special thank you to 3 stand out members of the team, Michaela, who always greeted us with such warmth and took the time to chat whenever we visited the promenade. Mikhael, brightened up our mornings at breakfast with attentive service and energy to match, and Somali who served our afternoon champagne and scones. It was a wonderful 4 days, we immensely enjoyed listening to the live pianist and singer in the Promenade. The Vesper bar was a great venue to enjoy a nightcap and we spent a wonderful Sunday afternoon making full use of the swimming pool at 45 Park Lane. There really was nothing to fault, thank you again, we cannot wait to return! x