1395780****
October 21, 2024
A well-known hotel with a global reputation has various problems. First, I booked a room based on the photos before checking in. After checking in, I found that the pictures and text did not match. The facilities were missing. After communicating with Ctrip, I changed to a room that met the requirements. Second, the room was not cleaned at all, so I had to call the room manager to lead the staff to clean it again late at night. It was really speechless. Third, the waiter at the front desk had a very bad attitude and said black and white. He said that he had not said what he had said. There was a room that met the requirements but he said that there was no room that met the requirements. It was necessary to upgrade. It was really tiring to stay in a hotel and communicate with the front desk to solve the problem! And as described by other netizens, the room arranged for Chinese guests is 10 minutes away from the elevator, almost at the end. Finally, the next morning, they called a taxi for us for a long time, but we called Uber ourselves and it came all of a sudden, causing us to almost miss the flight. The hotel that costs more than 5,000 a night is so disappointing. Fortunately, Ctrip communicated and coordinated well in this issue and solved the problem. I still have to thank Ctrip's customer service lady!
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