Paragraph Palmers Green - Tottenham Stadium

I booked it for one night, the hotel did not email the pin number. When we got there no one was there and we could not enter , we called their customer service in zinnia they had no clue what to do. They gave me finally after one hour a mobile phone in uk ,when I called he did not pick up another 45 min waiting then he replied there is no room available! They said they will not take money out, but they did, we booked another hotel and im waiting for refund to see if they will refund.

Dont know where to even start with this one! Other then appalling!!! First off we got to 'hotel' thinking we could atleast drop our bags off 2 hours early. Called told no, fair i guess, he told me they dont have the insurance and no one at the property. Said to the owner okay well i have paid you extra money to check in at 1pm i have no codes etc to get in, was told they'll arrive via message just before 1pm. We leave and then make rhe journey back for just after 1pm. Called again, no codes or information on how we enter the property. Argued down by the owner that i haven't paid the additional £30. I had. 5 mins later of him not being able to see my payment he said oh yes other account ill send one of the girls to let you in. Stood around 30 degree heat a girl turned up some time later... 1:30pm by this time. No hello, apology - nothing. She lets us into our room and shuts the door, i asked her we need codes?! Gives me a code but doesn't work. So have to ring again, advised we need to press a padlock button afterwards. Our room was clean and modern. But 32 degrees and no window! Myself and my friend was so hot! Asked if we could either move rooms or have a fan. Manager responded with. Ill try. Got back to our room after concert, room was unbearable! Had no choice but to call.again. To be told the house keeping should have brought a fan, he'll get one but will be 30/40 mins. I would say stayed awake for them but we couldn't sleep anyhow due to the room temperature. Got to 2am no fan!!! Lied to me again. Rude as anything! When i called said "one thing at a time" condescending and arrogant. Another 2 girls entered their booked room to find it was filthy take away all in the bed! So poorly ran and badly managed! Left super early as we couldn't wait to get outside to get some air!! Wouldn't recommend. No one on site, id love to see who signed this property off with safety regulations. A glass square on ceiling that doesn't open top floor room. Fire escape non existant.

A booking was made and accepted by hotel. Six weeks later they tell me they have no availability. By the looks of the reviews, we have had a lucky escape from this 'hotel'. I can only assume they are going to rebook the room at a much inflated price due to an international band playing that night at a local stadium.