Pros: 1. Good location. Close to shops, restaurants, and Earl's Court tube stop. 2. Lobby is cute. 3. Family room is basically two rooms (1 full/queen in one room, and 2 twins in the other). 4. Small kitchen (though the stovetop range was hard to use and they do not provide any bottled water or cooking spray/oil) 5. Free laundry & gym (though very small dryers that take many tries to get laundry dry) 6. Front desk people are nice and friendly (but very casual, not the usual level of British service) 7. Provide some teas/coffees in the room, plus a safe and a yoga mat. 8. I guess one plus of the rooms being so dark (and being in the ba*****t) was that we slept really well because of the darkness. Cons: 1. No one helps you with your luggage up the stairs or to your room. 2. Trust the reviews: the rooms are very dim. The lighting is way too dark and flickers. If you want to read a book, forget it. 3. NO CLEANING. I thought I would be cool with this, but really, it's not cool to not offer any cleaning. If you ask (repeatedly) for more towels or something, they will provide. 4. Toilets barely flush. When you ask them to fix it, they ask ”well, did it work when you checked in?” 5. While the lobby is cute (except for the very strong scent pumped in and loud music), once you get off of the lift, the hallways are dark, drab, and have old carpeting reminiscent of an unremodeled Las Vegas hotel. They really need to freshen up the hallways/carpets. 6. Only provided 2 towels per room and two hand towels, no washcloth. 7. No mat in the tub/shower. We slipped several times. 8. When you put trash or towels outside your room to be picked up, it often takes all day for someone to collect them. 9. Texted/called multiple times to ask for towels, and it took going to the front desk and having the employee actually come downstairs with me and hand them to me to get more/clean towels. 10, No napkins or paper towels in the kitchen. We had just come from another hotel, The Gore, that was just slightly more expensive and was WORLDS better in terms of service, amenities, comfort, and beauty. Unfortunately, Ember Locke was a disappointment. And I am normally not a picky hotel person. Would not recommend.
Outstanding
44 Reviews