Sure Hotel by Best Western Lockerbie

Quiet and comfortable, perfect for an overnight stay. Friendly and attentive staff too!

We stayed 2 nights, with others for a family wedding. Had two disabled wheelchair users in our party, one in disabled room 25 the other in upstairs bedroom. The disabled room is not easily accessible to wheelchair users. The door into the corridor from which the room is accessed, is immediately in front of the bedroom door. The corridor width is only marginally wider than a wheelchair measured from footrest to handles on backrest. It took 2 able-bodied people to get a manual wheelchair user in and out of this bedroom. The doorway to the bedroom needs widened. Not sure if that would help, possibly not. There was a wet room, and grab handles in the shower area, but no shower stool. Most disabled people would be unsafe to stand in a shower. The emergency pull chord was fitted to the ceiling approx 2 ft from the bed. Could not be reached if occupant fell, or was seated in wheelchair or short in stature. There was no phone in the room to call reception, or outside for emergency help. There was no furniture with drawers. All medical supplies and medication for our family member had to be left on the dressing table and chair for easy access. Not ideal as it included controlled ***** which should have been hidden away. In short, this room was unsafe in every regard : being able to shower safely, being able to exit in an emergency, being able to call for help and dangerous ***** being open for use by 3rd parties. Communication and the attitude of staff could be very much improved. Staff, when they were around (not much, from what we saw), were impersonal and sullen. They had a defensive attitude when issues were raised with them which made communication difficult, and made us feel like troublesome guests they'd rather not bother with. The disabled guest with an upstairs room was advised she could store her wheelchair in the lounge downstairs which is normally locked, and safe for storage. (There is no lift). No mention was made at that time, that staff are rarely on hand. At 9.30pm the first evening, this guest looked to park her wheelchair in the lounge and found it locked. No staff were around to open it. Her husband had to bump the wheelchair upstairs. It is motorized and very heavy. He then had to bring it back down next day. When mentioning this to the girl on reception, there was no apology for the inconvenience. The attitude was huffy and defensive, explaining it's a small hotel, reception is not manned 24/7 but they live on site and can be called upon at any time. Said a note was left at reception stating this. It was not visible, and not explained on arrival. There was however a framed message to this effect later that day at reception. There was no loo brush or waste bin in the bathroom Very little hanging space for clothes in an open wardrobe. Majority of wardrobe contained ironing board, iron, hairdryer, heater and extra bedding? The only other space for clothes was a narrow shelf at the top of the wardrobe,

Stayed here with my wife. It was just an overnight stop for a journey onwards. We arrived a little early and the welcome was icy. The guy who appeared to be the manager seemed very angry about something in his life and was taking it out on guests and by the look of it the staff too! The staff were brilliant, really helpful & attentive. The facilities were fine, clean & comfortable. If you fancy meeting Scotland’s version of an angry Basil Fawlty you won’t be disappointed! The guy has issues, got really angry when we told him a fire exit was chained shut! We won’t be staying again but if you fancy meeting this character…

We unfortunately stayed at this hotel for thankfully, just 1 night while travelling to Inverness. The room was fine, clean and well appointed with very dismal views outside! The towels were very small and although clean, not big enough to get dry with after a shower. Our main concern was the attitude of the manager when I approached him about the ground floor fire exit doors (by the downstairs toilets) being chained and padlocked. He was very rude indeed. Not impressed. When I checked them the next morning they were wide open! The evening meal was fine, not much for the price but it was cooked well. The breakfast was very poor, little choice and the cooked selection not worth the cost. Everything slid on the table as the mats wouldn’t grip and the glass plates would stay still when you tried to cut the food, annoying but not as important as the fire exit. The only good point was a lovely young female member of the staff who was very nice and helpful. We would not recommend a stay here. Could not book in till 3pm, not even get a drink and wait. Had to then amuse ourselves for an h hour by walking into Lockerbie.

Filthy hotel,full of emigrants,not worth staying at and have to call the man to get in at night breakfast had 9 o’clock shut of room was not cleaned money up front if not you don’t get a room and they call you before arriving to the hotel wouldnt recommend

Overall it's a good level Best Western...hotel could do with a coat of paint and tidy up outside. Lovely staff and great service. Room really needs further work...ease of use meant either take kettle off the drinks stand or don't have TV on? Bed way too soft...poor nights sleep therefore. However the en-suite was excellent. Dinner was super, good selection and excellent presentation/service. Breakfast again very good...hot items cooked fresh. Swift and polite check out.