Dryfesdale Hotel, BW Signature Collection

Worth looking at Friendly staff, decent food, room had patio doors out on to lawn

No active restaurant No restaurant available due to ‘Annual gas check’. This was not notified or pre-warned.

beautiful hotel , went for my sisters wedding . However what do I say about manager and staff . Manager so full of himself . Staff so overworked couldn't crack a smile . Food was given carrot and coriander with plastic bit for good measure. Arrived at 2.40 pm to be told cannot check in until 3pm , I accept that , but then to call my brother in laws family because they arrived at 10 am after travelling from London is quite disgusting . Overheard a member of staff saying I'm not serving these all day . you need to change your attitude toward customers. I also need to point out ,that I was taken to my room for the manager to just walk in to tell me I was in the wrong room . My sister was quoted a price then the manager gave a final bill and another 600 pound had been added. so sad for a beautiful hotel, but trust me I will speak to best Western.

AVOID HAVING A WEDDING! . The hotel and grounds itself absolutely stunning , our rooms WE had stunning however for the customer service from the manager and the staff … disgusting. Completely ruined my mother’s wedding , very rude and controlling, would not listen to a word you said … walking to her husband to be (meant to be the most speak part him seeing you for the first time ) was completely ruined because he would not let us speak “I’ve done this for 20yrs” the song hadn’t even started and she was at the end, no song during the signing the register, couldn’t get it on ?? . Plastic found in a guest soup?! , staff barely smiled , no bar whilst the bride gets ready for wedding at 2pm , no bar in the function room, no music in the bar room whilst people waiting for the sit down meal - had to use our own speaker?! . The night time buffet- 🙈 served on teacup saucers 😂, thrown on table chips , sausage rolls and sandwiches from Asda £250 for 20 people ?? Other Guest arrived by couch who started to try and access our rooms and encourage our children to kiss so they can take pictures to which the manager spoke to them about then fled the hotel ? Before my mother’s wedding she tired to discuss the final bill which he refused to give her and then bang £600 onto of the original price . I won’t keep going on , like I said beautiful hotel but GLEN needs some training in customer service and the importance of that special day

Attended a family wedding here. Wonderful staff who couldn’t be more helpful. Lovely venue, decor great and food very good. Rooms very comfortable and near to the function areas, v useful for families with children. We had a great time here - thank you to all the team for helping to make the day so special

Booked Superior Twin room in this 4* Hotel and that was what this hotel charged us for. However, on the morning of travel we were diverted to an uncomfortable room in a very much inferior 3* sister hotel.